Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

SUMMER TURNER

Philadelphia,PA

Summary

Dedicated and detail-oriented Independent Contractor Courier with a proven track record, adept in leveraging HIPAA regulations knowledge and exceptional problem-solving skills. Excelled in ensuring patient confidentiality, enhancing customer satisfaction, and streamlining delivery processes across multiple states. Demonstrates unparalleled adaptability and technical proficiency in a fast-paced, remote environment.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Independent Contractor Courier

Stallion Express, LLC
02.2024 - Current
  • Leverages various digital tools and applications for tracking deliveries and maintain communication, facilitating seamless operations in a remote environment
  • Cross-trains new independent contractors on various routes and courier etiquettes
  • Maintains a thorough understanding of HIPAA guidelines, demonstrating an ability to protect sensitive information and implement best practices for privacy
  • Successfully multitasks while navigating various functions as a courier
  • Delivers medications and healthcare products to clients, consistently adhering to HIPAA regulations to ensure patient confidentiality and data security during all interactions

Independent Contractor Courier

American Expediting Company
03.2023 - Current
  • Manages the transport of time-sensitive and temperature-controlled medicine as well as various other goods across multiple states (PA, NJ, DE, VA, MA, CT, NY, MD), demonstrating strong organizational skills and attention to detail
  • Interacts with clients and dispatch to coordinate delivery schedules, address concerns, and provides updates, emphasizing a commitment to customer satisfaction
  • Participated in ongoing proprietary online medical courier trainings and certifications to become more of an asset and advance my knowledge in problem solving and customer service
  • Quickly addresses and resolves logistical challenges and client inquiries remotely, showcasing adaptability and resourcefulness in high-pressure situations

Independent Contractor Courier

Quick Courier Service
08.2023 - 09.2024
  • Provided clerical assistance and logistical coordination for law offices, managing documentation and communication to streamline operations and support legal processes
  • Maintained meticulous records of deliveries and legal documents, ensuring accuracy and compliance with legal and medical standards
  • Engaged with healthcare providers and patients via phone and email to coordinate deliveries and address inquiries, ensuring clear communication and high levels of client satisfaction
  • Used quality assurance and operational data to ensure accuracy of customer scripts and proper escalation of issues to dispatch supervisor
  • Navigated unexpected challenges related to logistics and timelines, developing solutions to ensure successful outcomes, which is crucial in any remote customer service role

Education

DENTAL HYGIENE -

COMMUNITY COLLEGE OF PHILADELPHIA
Philadelphia, PA
05.2026

Skills

  • HIPAA Regulations Knowledge
  • Effective Call Tracking
  • Typing Speed: 35 WPM
  • Customer Engagement
  • Inbound and Outbound Calling
  • Microsoft Teams
  • Excel Spreadsheet
  • Client relationship building
  • Cross-functional coordination
  • Technical proficiency
  • Problem Resolution
  • Adaptability
  • Working efficiently within a remote setting
  • Time Management

Certification

  • Proprietary Online Medical Courier Training and Certifications

Timeline

Independent Contractor Courier

Stallion Express, LLC
02.2024 - Current

Independent Contractor Courier

Quick Courier Service
08.2023 - 09.2024

Independent Contractor Courier

American Expediting Company
03.2023 - Current

DENTAL HYGIENE -

COMMUNITY COLLEGE OF PHILADELPHIA

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