Anna D. Gerron
Fountain Hills,AZ
Summary
Dependable and customer-focused professional with extensive experience across non-emergency medical transportation, specialized courier delivery, and high-volume administrative support. Strong communicator adept at navigating logistics, delivering compassionate customer service.
Overview
1
1
Certification
3
3
years of post-secondary education
19
19
years of professional experience
Work History
Independent Contractor Courier
Roadie (UPS)
Fountain Hills, AZ
10.2024 - Current
- Coordinated local courier deliveries, ensuring real-time tracking and timely drop-offs to enhance customer satisfaction.
- Achieved high customer ratings through effective communication and precise order handling.
- Loaded parcels and secured packages for safe transport
- Navigated delivery routes using Roadie mobile app using Roadie mobile app and map directions
- Gathered packages for courier transport Roadie by UPS delivery requests from assigned locations
Driver
Legacy House of Mesa
Mesa, AZ
01.2026 - 09.2026
- Transport assisted living residents to medical appointments, excursions, and community outings, ensuring timely arrival and engagement.
- Assist passengers with mobility needs, prioritizing physical safety and comfort while providing compassionate customer service.
- Conduct pre- and post-trip vehicle checks, ensuring compliance with state transportation safety guidelines and maintaining operational schedules.
Medical Delivery Courier
Red Letter Delivery (Optum Infusion Pharmacy Services)
Phoenix, AZ
08.2022 - 06.2024
- Transported critical medications and medical supplies directly to patients and healthcare facilities.
- Ensured accurate tracking of deliveries by managing detailed delivery manifests., verified order accuracy.
- Ensured medical supply chain security and maintained strict patient confidentiality (HIPAA) during transport and hand-off.
Student Contact Center Representative
Ember Education (Carrington College / DeVry / SJVC)
Phoenix, AZ
01.2008 - 08.2022
- Conducted daily outreach calls to guide prospective and active students, ensuring effective communication and support.
- Managed high-volume outreach, conducting calls daily to guide prospective and active students.
- Resolved student inquiries and provided administrative support, fostering long-term retention through 14 years of dedicated service.
Education
Graduate -
DeVry University
High School Diploma - Business Education
Richards Vocational High School
Chicago, IL 09.1988 - 06.1991
Skills
- Transportation & Logistics: Medical Transportation, Route Efficiency, Passenger safety, Vehicle safety
- Administrative & Systems: Delivery Documentation, Safety Compliance, Route Planning Tools,
- Route navigation
- Delivery tracking
- HIPAA compliance
- Route optimization
- Customer Relations: Resident Care, HIPAA compliance
Personal Information
Driving License: Commercial Driver's License (CDL) Permit: Endorsements in Air Brakes, Passenger (P), and School Bus (S)
Certification
- Commercial Drivers License (CDL) Permit: Endorsements in Air Brakes, Passenger (P), and School Bus (S)
- Medical Billing & Coding Certification
Timeline
Driver
Legacy House of Mesa
01.2026 - 09.2026
Independent Contractor Courier
Roadie (UPS)
10.2024 - Current
Medical Delivery Courier
Red Letter Delivery (Optum Infusion Pharmacy Services)
08.2022 - 06.2024
Student Contact Center Representative
Ember Education (Carrington College / DeVry / SJVC)
01.2008 - 08.2022
High School Diploma - Business Education
Richards Vocational High School
09.1988 - 06.1991
Graduate -
DeVry University