Summer Vanaken
Wrightwood,CA
Summary
Adept at maintaining high standards of cleanliness and customer satisfaction, I leveraged my housekeeping expertise at Grand Pine Cabins to enhance guest experiences significantly. Skilled in teamwork and health safety compliance, I improved room readiness efficiency by 50%. My strong communication and organizational skills contributed to a welcoming atmosphere across various roles, demonstrating my commitment to excellence in hospitality.
Overview
19
19
years of professional experience
Work History
Housekeeper
Grand Pine Cabins
09.2023 - 06.2024
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Verified cleanliness and organization of storage areas and carts.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
- Improved room readiness efficiency with thorough inspection and timely reporting of maintenance issues.
Server
Linko Sushi
11.2014 - 11.2014
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Cashier
McDonald's
03.2005 - 09.2006
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
Education
Hesperia High School
Hesperia, CA05.2008
Skills
- Teamwork
- Housekeeping
- Customer service
- Bathroom cleaning
- Health and safety compliance
- Hospitality background
- Excellent oral and written communication
- Physically strong
- Customer-oriented
- Complex Problem-solving
- Exceptional communicator
- Childcare support
- Ordering cleaning supplies
- Supply inventory management
- Multitasking and organization
- Hardworking
Timeline
Housekeeper
Grand Pine Cabins
09.2023 - 06.2024
Server
Linko Sushi
11.2014 - 11.2014
Cashier
McDonald's
03.2005 - 09.2006
Hesperia High School