Summer Vitanza

• Maintained a clean and organized workspace for optimal productivity and safety.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Contributed to a positive team environment through effective communication and collaboration with colleagues.
• Cleaned counters, machines, utensils, and seating areas daily.
• Controlled line and crowd with quick, efficient service.
• Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
• Maintained regular and consistent attendance and punctuality.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
• Operated espresso machines and commercial coffee brewers to create beverages.
• Used POS system to accurately enter orders and process payments.

- Enhanced community engagement by organizing and hosting local events.

• Managed budgets for various community events, effectively allocating funds to maximize impact while remaining cost efficient.
• Recruited trained, and supervised a team of enthusiastic volunteers to assist with event planning and execution tasks.
• Promoted a sense of belonging among community members by initiating inclusive social activities and gatherings.
• Strengthened relationships between residents and local businesses through regular communication and collaboration.
• Boosted awareness of available community services by creating informative newsletters, flyers, and social media posts.
• Spoke at public events, evangelizing for organizational goals and interests.
• Participated in community events to promote services and engage with public.
• Partnered with local organizations to expand access to social and community services.
• Implemented strategies to increase public awareness of social and community service programs.

• Motivated staff through recognition programs, fostering a positive workplace culture and increasing morale.
• Developed action plans to address operational challenges, resulting in cohesive team environment.
• Trained new employees on company policies and procedures to ensure a seamless onboarding experience.
• Improved team performance with regular feedback sessions and targeted skill development initiatives.
• Completed cash and credit card transactions accurately using POS software.
• Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
• Trained new employees and delegated daily tasks and responsibilities.
• Led team through high-demand shifts by implementing streamlined processes and enhancing communication among staff.
• Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
• Enforced company policies and regulations with employees.
• Resolved conflicts between employees to maintain positive and productive work environments.
• Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.

• Increased repeat business through friendly and professional interactions with patrons.
• Developed positive rapport with regular customers while welcoming new diners enthusiastically.
• Assisted customers in menu selection, offering suggestions for optimal satisfaction based on preferences and dietary restrictions.
• Facilitated seamless payment transactions, ensuring accurate billing and processing of various payment methods.
• Collaborated with team members to ensure smooth operations during busy periods.

• Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
• Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
• Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
• Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
• Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
• Checked food temperature regularly to verify proper cooking and safety.
• Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.