Summer Wilkins
Mobile,AL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
Work History
Billing and Claims Analyst
Springhill Medical Center
Mobile, AL
04.2024 - Current
- Reviewed customer claims, identified discrepancies and determined appropriate course of action.
- Conducted investigations to gather evidence in support of claims resolution.
- Assessed medical records for coverage eligibility and benefit accuracy.
Business Office Clerk
Mobile Surgery Center
Mobile, AL
11.2021 - 04.2024
- Processed daily payments and ensured accuracy of data entered into the system
- Resolved customer inquiries regarding payment status, billing issues, and account balances
- Processed requests from physicians, nurses, and other healthcare personnel for medical record documentation
- Reconciled billing discrepancies between providers, payers, and patients' accounts
Receptionist
Surgeons of Mobile
, AL
03.2018 - 10.2021
- Verified insurance coverage for appointments and collected co-payments as required
- Scheduled patient appointments, verifying accuracy of appointment times with providers
- Answered incoming calls, responding to inquiries from patients and other medical offices
- Prepared charts for new patients, ensuring all necessary forms were completed correctly
HR Coordinator/Patient Access Representative
Springhill Medical Center
, AL
10.2006 - 03.2018
- Processed patient admissions, registrations, transfers, and discharges according to established procedures
- Collected co-pays and other payments from patients at time of service
- Assisted in the recruitment and interviewing process by scheduling interviews, coordinating pre-employment testing, and providing administrative support to hiring managers
- Managed employee onboarding program for new hires ensuring completion of all required documents
Education
Certified Healthcare Access Associate -
10.2008
Certificate - Medical Office Administration
Fortis College
AL10.2006
Baker High School
05.2002
Skills
- CPR certified
- Typing50 wpm
- Organization
- Computer Proficiency and Microsoft Office
- Flexible Working Hours
- Attention to Detail
Timeline
Billing and Claims Analyst
Springhill Medical Center
04.2024 - Current
Business Office Clerk
Mobile Surgery Center
11.2021 - 04.2024
Receptionist
Surgeons of Mobile
03.2018 - 10.2021
HR Coordinator/Patient Access Representative
Springhill Medical Center
10.2006 - 03.2018
Certified Healthcare Access Associate -
Certificate - Medical Office Administration
Fortis College
Baker High School