Cynthia Brito
Carson City ,NV
Summary
Versatile and results-oriented professional with a robust background in healthcare and customer service, notably at Kings Beach Dental. Excelled in multi-line telephone management and bilingual communication, enhancing patient satisfaction and operational efficiency. Proven track record in improving claims processing and fostering a collaborative work environment. Certified in dental assistance and sexual violence advocacy, demonstrating a commitment to both clinical excellence and compassionate care.
Overview
10
10
years of professional experience
Work History
Schedule/Treatment/Billing Coordinator
Kings Beach Dental
Kings Beach, CA
03.2024 - Current
- Answered the telephones in a professional manner
- Scheduled appointments as needed according to providers availability
- Created treatment plans for patients and explained co-pays
- Verified insurance eligibility and submitted pre-authorizations as needed
- Facilitated weekly team huddles
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Billed insurance appropriately and followed up on claims as needed
- Entered treatment with correct dental codes
- Managed accounts receivable by following up on unpaid invoices or denied claims when necessary.
- Assisted patients with their financial responsibility for dental treatments and procedures.
- Investigated past due invoices and delinquent accounts to generate revenues and reduce number of unpaid and outstanding accounts.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Collected, posted and managed patient account payments.
- Performed collections activities by contacting customers via phone or email regarding outstanding balances due on their accounts. Created payment arrangements as needed
Bilingual Crisis Advocate
Sierra Community College
Incline Village, NV
12.2021 - 02.2024
- Provide telephone and one-on-one crisis intervention and peer support when needed
- Provide emotional support and trauma-informed crisis intervention to domestic violence,sexual assault, child abuse victims
- Maintain awareness of current laws pertaining to domestic violence victims e.g. restraining orders, stalking, custody considerations,etc.
- Provide transportation to victims if necessary along with court accompaniment as needed
- Perform all tasks in a safe manner and adherence to policies related to HIPAA, confidentiality, information sharing and appropriate use of agency-client database.
- Back-up for 24/7 crisis line days,nights & weekends
- Makes appropriate assessment of abuser and survivor lethality danger, assists client with safety planning, and provide information and referral with each client as appropriate
- Helped callers and texters to hotlines by providing individualized and caring support.
- Applied abilities in techniques like active listening and collaborative problem-solving to make positive impact.
Dental Assistant
Tyson Lechner
Truckee, CA
01.2020 - 12.2021
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
- Laid out dental instruments and equipment before procedures.
- Educated patients on treatment procedures and post-procedure home care.
- Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
- Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
Baker
Tahoe House Bakery & Gourmet
Tahoe City, CA
06.2015 - 01.2021
- Measured, mixed and prepped raw materials according to company specifications and recipes.
- Placed dough in pans, molds and sheets and monitored products during baking to adjust temperature.
Receptionist
Western Sierra Medical Clinic
Kings Beach, CA
03.2018 - 01.2020
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Processed payments and updated accounts to reflect balance changes.
- Checked patients in and out, verified insurance and collected co-pays to keep business administrative and financial records current.
- Prepared new patient files and updated existing records with new personal, insurance and medical information.
- Scheduled cleanings and dental appointments for patients using appointment software.
Education
High School Diploma -
North Tahoe High School
Tahoe City, CA06.2016
Skills
- Multi-line telephone skills
- Organization and efficiency
- Bilingual
- Data Entry
- CPR Certified
- X-ray certification
- Dental Assistant Certification
- Professional Presentation
- Sexual Violence Advocacy Training Certification
- CIT Certified
- Friendly, positive attitude
- Documentation skills
- Crime prevention
- Safety planning
- Confidential records
- Deadline oriented
- Payments experience
- Payment posting
- Problem-solving
- Claims processing
References
References available upon request.
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Schedule/Treatment/Billing Coordinator
Kings Beach Dental
03.2024 - Current
Bilingual Crisis Advocate
Sierra Community College
12.2021 - 02.2024
Dental Assistant
Tyson Lechner
01.2020 - 12.2021
Receptionist
Western Sierra Medical Clinic
03.2018 - 01.2020
Baker
Tahoe House Bakery & Gourmet
06.2015 - 01.2021
High School Diploma -
North Tahoe High School
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