Summer A. Clark
Fort Worth,TX
Summary
Professional with significant experience and readiness for Senior Specialist role. Proven track record in driving impactful results through strategic planning and effective execution. Strong focus on team collaboration and adaptability to dynamic environments. Equipped with essential skills in project management, problem-solving, and effective communication, consistently delivering high-quality outcomes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sr. Specialist Enablement Manager
AT&T
06.2023 - Current
- Drove change through quality-oriented strategies to help operations accomplish ambitious short- and long-term goals.
- Identified areas in need of critical improvement and implemented strategies to achieve targets.
- Collaborated with cross-departmental teams in developing cohesive strategies aimed at achieving long-term organizational goals.
Manager-Network Services
AT&T
11.2021 - 06.2023
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
Premises Technician
AT&T
04.2015 - 11.2021
- Provided exceptional customer experiences while installing or repairing services in both residential and commercial settings.
- Achieved timely completion of installation projects by effectively managing work schedules and prioritizing tasks.
- Increased customer retention through professional communication, addressing concerns, and providing prompt solutions to problems.
Education
Technical Certification - HVAC
Lincoln Technical Institute
Grand Prairie, TX01.2001
O.D. Wyatt High School
Fort Worth, TX05.1999
Skills
- Innovation management
- Documentation management
- Quality assessment
- Customer relations
- Management collaboration
- System installations
Certification
EPA Clean Air Section 608 Technician Certified (Type III Low-pressure)
Timeline
Sr. Specialist Enablement Manager
AT&T
06.2023 - Current
Manager-Network Services
AT&T
11.2021 - 06.2023
Premises Technician
AT&T
04.2015 - 11.2021
Technical Certification - HVAC
Lincoln Technical Institute
O.D. Wyatt High School
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