Summer Begay
Grand Prairie,TX
Summary
Dynamic professional with extensive experience as a Universal Agent at Servicing Solutions, excelling in negotiation and resolution. Proven track record in payment collection. Motivated candidate with great communication and critical thinking abilities. Successful at approaching and solving various problems with practical solutions. Team-oriented and ready to learn.
Overview
13
13
years of professional experience
Work History
Universal Agent
Servicing Solutions
Irving, TX
12.2022 - 02.2026
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Collected deposits or payments and arranged for billing. Scheduling future payments.
- Assisted customers with financial hardship by offering alternative payment plans or other solutions that would benefit both parties.
- Interacting with insurance adjusters and documenting insurance claims and settlements under customers account.
- Assisted with customer requests receiving high volume inbound and outbound calls, answering questions to improve satisfaction.
Collection Specialist
Recovery Remedies
Irving , Tx
08.2020 - 12.2022
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
Internship Student
U.S. Environmental Protection Agency
Dallas, TX
06.2013 - 02.2015
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Delivered clerical support by handling range of routine and special requirements.
- Developed business, financial and analytical skills needed for career.
Education
Diploma -
South Grand Prairie High School
Grand Prairie, TXAssociate Of Business Administration - Business Administration
Mountain View College
Dallas, TXSkills
- Negotiation and Resolution
- Payment Collection
- Accounts Payable and Accounts Receivable
- Microsoft Office
- Microsoft Excel
- Fair Debt Collections Practices
- Service Quality Standards
- FDCPA Compliance
Timeline
Universal Agent
Servicing Solutions
12.2022 - 02.2026
Collection Specialist
Recovery Remedies
08.2020 - 12.2022
Internship Student
U.S. Environmental Protection Agency
06.2013 - 02.2015
Diploma -
South Grand Prairie High School
Associate Of Business Administration - Business Administration
Mountain View College