SUMMYR RAMSEY
Hagerstown,MD
Summary
A detail-oriented professional with proven knowledge of banking, customer service, account management and fraud processes. Highly organized with a drive to exceed expectations. Ability to analyze data, develop strategies, and provide solutions to complex problems. With an unique background in various banking positions including fraud, credit inquiries and even training, these skills can be leveraged and contribute to team success.
Overview
9
9
years of professional experience
Work History
Crew Team Member
Panera
Hagerstown, MD
08.2025 - Current
- Delivered exceptional customer service by efficiently processing orders and addressing inquiries.
- Maintained high standards of food safety and cleanliness in accordance with health regulations.
- Operated kitchen equipment and tools to prepare menu items consistently and accurately.
- Collaborated with team members to ensure smooth operations during peak hours.
- Trained new employees on workflow procedures, promoting a cohesive team environment.
- Implemented process improvements that enhanced efficiency in order preparation and service delivery.
Freelance Content Writer
Contena
Hagerstown, MD
04.2025 - 08.2025
- Developed compelling content strategies to enhance brand visibility and audience engagement.
- Researched industry trends to inform content creation and maintain relevance in multiple niches.
- Collaborated with cross-functional teams to align messaging across digital platforms and marketing campaigns.
- Edited and proofread articles for clarity, coherence, and adherence to brand guidelines.
- Implemented SEO best practices to optimize content for search engines, improving organic traffic performance.
Client Success Specialist
Beyond Finance
Hagerstown, MD
11.2023 - 04.2025
- Resolved complex customer inquiries efficiently and professionally.
- Developed and maintained strong relationships with clients to promote loyalty.
- Provided comprehensive customer service to ensure client satisfaction.
- Utilized problem-solving skills to quickly resolve escalated customer complaints.
- Developed and maintained relationships with customers to ensure customer success.
- Resolved customer issues quickly and effectively while maintaining a high degree of customer satisfaction.
- Collaborated with clients to identify needs and provide tailored solutions.
Freelance Content Writer
Contena
08.2023 - 11.2023
- Edited existing copy to meet client expectations while maintaining brand voice.
- Composed press releases announcing company news or events in an engaging manner.
- Built relationships with influencers who shared my work across multiple platforms.
- Maintained a consistent editorial calendar by setting deadlines and delivering projects on time.
- Collaborated with clients to understand their needs and develop effective content strategies.
- Developed comprehensive keyword research plans that increased organic search rankings.
Fraud Specialist
Discover
Hagerstown, MD
10.2022 - 08.2023
- Prevention
- Fraud identification
- Fault tracing & correction, Recommend actions based on institutional policies to resolve fraudulent activities and prevent recurrence
- Identify fraudulent transactions by reviewing information across multiple systems and outside sources
- Verify reported ID theft and financial fraud through investigations of referred unusual activity
- Help resolve situations and prevent further abuse by recommending corrective and punitive actions via reports and oral presentations.
- Utilized specialized software programs to detect fraudulent activities.
- Assisted in developing new policies and procedures related to preventing, detecting, and reporting fraudulent activities.
Claims Representative
Progressive
02.2022 - 10.2022
- Examined policy coverage records and forms to determine insurance coverage.
- Maintained accurate and up-to-date records of claims processing activities.
- Interviewed or corresponded with claimants and witnesses to determine claim settlement, denial, or review.
- Interpreted policy language and analyzed claim data to ensure accurate and timely resolution of claims.
- Reviewed police reports or physical property damage to determine extent of liability.
- Managed a high volume of incoming calls from customers, providing excellent customer service.
- Collaborated with internal departments on escalated claims disputes.
Senior Credit Representative
Citibank
Hagerstown, MD
02.2017 - 02.2022
- Finalized each credit card application with credit analyses and summaries
- Determined approval or denial of consumer client applications by evaluating liquidity, profitability and credit histories of each establishment
- Evaluated customers' financial statuses based on computer-generated financial ratios
- Generated financial ratios, using computer programs to evaluate customers' financial status
- Maintained detailed records of all customer interactions including notes regarding payment history, contact information.
- Reviewed account activity and updated aging reports to ensure accuracy of information in the system.
Training Specialist
Citibank
Hagerstown, MD
01.2018 - 01.2022
- Provided on-site support to ensure successful implementation of training initiatives.
- Managed the scheduling of classes based on available resources while adhering to budgetary constraints.
- Managed multiple projects simultaneously while adhering to tight deadlines.
- Developed and conducted training programs for new hires and existing staff, emphasizing customer service skills.
- Evaluated effectiveness of training programs by collecting qualitative data from participants.
- Delivered presentations on new concepts or processes at company conferences or events.
Entitlement Coordinator
Citibank
Hagerstown, MD
05.2019 - 09.2019
- Researched and resolved discrepancies in customer accounts.
- Developed and maintained effective working relationships with external stakeholders.
- Identified discrepancies between received documentation and required criteria for approval.
- Maintained accurate records of all entitlement requests and their status.
- Performed data entry tasks accurately into various databases as needed.
- Adhered strictly to confidentiality protocols when dealing with sensitive information.
- Provided technical support to customers regarding entitlements, eligibility requirements, and other related matters.
Education
Bachelor of Arts - English
Salisbury University
Salisbury, MD12-2016
Skills
- Service delivery support
- Time Management
- Salesforce
- Teamwork
- Conflict Resolution
- Multitasking and organization
- Customer service
- Attention to detail
Timeline
Crew Team Member
Panera
08.2025 - Current
Freelance Content Writer
Contena
04.2025 - 08.2025
Client Success Specialist
Beyond Finance
11.2023 - 04.2025
Freelance Content Writer
Contena
08.2023 - 11.2023
Fraud Specialist
Discover
10.2022 - 08.2023
Claims Representative
Progressive
02.2022 - 10.2022
Entitlement Coordinator
Citibank
05.2019 - 09.2019
Training Specialist
Citibank
01.2018 - 01.2022
Senior Credit Representative
Citibank
02.2017 - 02.2022
Bachelor of Arts - English
Salisbury University