Sumner Doughty
Ardmore
Summary
Skilled in technical troubleshooting and fostering positive customer relationships, I excel in fast-paced environments, evidenced by my tenure at TBS Factoring. My expertise includes software and network connectivity troubleshooting, alongside developing impactful training materials. Recognized for quickly mastering new systems and leading projects, I effectively bridge communication between all management levels and clients.
Overview
10
10
years of professional experience
Work History
Payment Resolutions Representative
TBS Factoring
Oklahoma City
10.2021 - 09.2023
- Managing and maintaining a positive debtor relationship.
- Handling requests from other departments and team members in a timely manner.
- Ability to adapt to a fast-paced and constantly improving environment.
- Maintaining effective communication with superiors, as well as clients and debtors.
- JSON and XML implementation and formatting for third-party applications.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
Emergency Roadside Dispatch Representative
Hertz
Oklahoma City
11.2020 - 05.2021
- Answering high-priority inbound calls.
- Apply critical thinking skills to come to a cost-effective solution, while also maintaining a positive customer experience.
- Dispatch assistance across the United States and Canada.
- Handle escalated callers in high-stress situations.
- Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
Technical Support Representative
Apex Systems Inc.
Oklahoma City
05.2017 - 10.2017
- Answering inbound phone calls from the client; assisting with troubleshooting, including, but not limited to, Microsoft Office, SAP programs, Adobe, Internet Explorer, Windows, and many other internal programs.
- Diagnosed system errors and implemented solutions to resolve them.
- Walked customers through common phone hardware and software configurations to maximize service functionality.
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
Customer Service Representative
Love’s Travel Stops
Oklahoma City
06.2015 - 04.2017
- Provided support to customers by handling Love’s Rewards accounts and collecting feedback.
- Facilitated interactions between companies and roadside services.
- Additional duties included providing factoring and credit line after-hours support as both a representative and 'Super User,' as well as developing Customer Service’s LEX/Factoring training material.
Customer Service Representative
Xerox
Yukon
01.2014 - 06.2015
- Lead of iPhone 6 delay project.
- Trained new associates in a professional setting.
- Walked customers through common phone hardware and software configurations to maximize service functionality.
- Diagnosed system errors and implemented solutions to resolve them.
Education
Next Level Leadership Course -
TBS Factoring
01.2023
High School Diploma -
Tuttle High School
Tuttle, United States01.2013
Certificate of Completion - Computer Information Systems
Canadian Valley Technology Center
Chickasha, United States01.2013
Skills
- Microsoft Office proficient
- Technical troubleshooting
- Dispatch coordination
- Quickly masters all systems related to job duties
- Extensive Customer Service Experience
- Experienced at working with all levels of management
- Training development
- Network connectivity
References
References available upon request.
Timeline
Payment Resolutions Representative
TBS Factoring
10.2021 - 09.2023
Emergency Roadside Dispatch Representative
Hertz
11.2020 - 05.2021
Technical Support Representative
Apex Systems Inc.
05.2017 - 10.2017
Customer Service Representative
Love’s Travel Stops
06.2015 - 04.2017
Customer Service Representative
Xerox
01.2014 - 06.2015
Next Level Leadership Course -
TBS Factoring
High School Diploma -
Tuttle High School
Certificate of Completion - Computer Information Systems
Canadian Valley Technology Center
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