Sumona Begum
Brooklyn,NY
Summary
I've gained 3 years of customer service experience and am adaptable while working in fast-paced settings, with a focus on great guest experiences. I've relied on communication, interpersonal, and problem-solving skills to improve customer satisfaction. Now, I'm eager to translate my skills in to new fields.
Overview
3
3
years of professional experience
Work History
Team Member
Dunkin Donuts
Brooklyn, NY
06.2023 - 02.2025
•Managed a high volume work environment efficiently
•Maintained a clean working environment
•Remained calm and focused during peak hours
•Provided excellent customer service and answered guest inquiries
•Addressed complaints from customers professionally and without escalation
Seasonal Retail Sales Associate
Cookies Department Store
Brooklyn, NY
03.2025 - 09.2025
- Provided excellent customer service to guests by locating clothing and provided information by answering concerns
- Maintained cleanliness and organization of sales floor
- Collaborated with team members to restock merchandise and manage inventory levels effectively.
- Enhanced visual merchandising displays by arranging products correctly and neatly
- Increased sales revenue through effective product recommendations custom to each guests needs
- Created and maintained a positive and warm atmosphere to improve shopping experience
Sales Associate Manager
Eataly NYC Flatiron
200 5th Avenue, New York, NY, 10010
10.2025 - Current
•Managed a high volume work environment efficiently
•Maintained a clean working environment
•Remained calm and focused during peak hours
•Provided excellent customer service and answered guest inquiries
•Addressed complaints from customers professionally and without escalation
Skills
- Customer service
- Cash handling
- Collaborative teamwork
- Problem-solving
- Experience in high volume environments
Timeline
Sales Associate Manager
Eataly NYC Flatiron
10.2025 - Current
Seasonal Retail Sales Associate
Cookies Department Store
03.2025 - 09.2025
Team Member
Dunkin Donuts
06.2023 - 02.2025