Summary
Overview
Work History
Education
Skills
Timeline
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Sundar De Groot

Summary

Experienced and result driven Regional Manager/ Showroom Manager with in-depth experience in customer relations and mentorship. Expert relationship builder that can work in a matrix driven environment on a multi-location level. Proven ability to drive sales growth, enhance customer satisfactions, and manage sophisticated retail operation. Exceed sales goals and P&L metrics by leading and building high-performance teams.

Overview

18
18
years of professional experience

Work History

Showroom Manager

Calligaris
01.2024 - Current
  • Launched and manage daily operations of the Calligaris Flagship Showroom, oversee a team of associates and designers to ensure exceptional customer service and sales performance.
  • Conducted regular performance review, providing coaching and development plans to enhance team skills and growth.
  • Coordinate and plan networking and marketing events in the interior design space to build clientele and social eminence as an emerging brand
  • Analyzed reports and KPIs to achieve profitability target.

Associate Gallery Leader

RH
01.2021 - 01.2024
  • Managed and overseeing operations, sales, and staff management for a high traffic RH Gallery.
  • Coach, lead, and develop teams to promote a collaborative and success driven work environment
  • Contributed to a 20% increase in sales through effective floor management and exceptional customer engagement.
  • Address and deescalate HR related issues amongst escalated client facing occurrences
  • Collaborated with various leaders company-wide to facilitate and implement new procedures.

Visual Merchandising/Wholesale Manager

Slowear
01.2017 - 12.2019
  • Provided seasonal product training to staff throughout department stores nationwide
  • Merchandised & traveled nationwide to various department stores such as Neiman Marcus, Saks Fifth Avenue, Bergdorf Goodman and Nordstrom
  • Conducted weekly sales trend analysis of all stores & developed personalized business strategies to produce higher conversions in stores that needed an instructive course of action
  • Coordinated and proposed presentations during peak purchasing season to present Slowear to wholesale accounts.

Regional Manager

Suit Supply
05.2009 - 04.2016
  • Led the Suitsupply entry into the U.S
  • Market to develop a foundation for U.S
  • Market expansion
  • Managed every aspect of operations including sales, marketing, human resources, operations, tailoring, public relations, budgeting, logistics, and products for all U.S
  • Stores
  • Recruited, trained, and mentored new candidates in the U.S
  • Traveled nationwide to different retail locations to evaluate business performance, staff, business opportunities, and areas of improvement
  • Generated flourishing sales turnover from £5.6 million to £6.1 million during 2009-2011 in Hoofddorp and £1 million to £1.3 million during 2010-2011 in Germany
  • I raised profits in Washington DC from 40% to $2.8 million in 2012; Philadelphia increased 25% to 1.3 million in 2013; and New York increased from 5.4 to 7.7 million from 2014-2016.

Senior Manager

Suit Supply
04.2006 - 05.2009
  • Ensured that the store was running above standards in regards to sales, visual merchandising, and back of house operations
  • Trained and advised store managers for their new roles in both London store locations and the Netherlands stores
  • Trained and developed new sales associates at every store location to maximize sales results
  • Supervised the sales floor including managers and sales associates during hours of operation
  • Established and accrued a continuous sales turnover from £1.5 million to £2.6 million from 2006-2008.

Education

Consumer Merchandising | Retail Management -

Abstede College
01.1997

Skills

  • Performance Analysis
  • Client rapport
  • Store operations
  • Budgeting and finance
  • Client Relationships
  • KPI Tracking
  • Showroom setup
  • Staff Management
  • Customer Service
  • Performance reviewing
  • Team building

Timeline

Showroom Manager

Calligaris
01.2024 - Current

Associate Gallery Leader

RH
01.2021 - 01.2024

Visual Merchandising/Wholesale Manager

Slowear
01.2017 - 12.2019

Regional Manager

Suit Supply
05.2009 - 04.2016

Senior Manager

Suit Supply
04.2006 - 05.2009

Consumer Merchandising | Retail Management -

Abstede College

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Sundar De Groot