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Overview
Work History
Education
Skills
Certification
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Sundarraj Aiyappan

Sundarraj Aiyappan

San Antonio,TX

Summary

  • Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
  • A solution mindset professional with an array of expertise in the areas of Business Process Transformation, Customizing Customer Experience, Consulting and Business Development.
  • Seasoned professional with an overall experience of over 20 years in Business Process Transformation, Change management, & Transition Management which also includes 5 years of experience in Business Development and Relationship Management for the ITES industry
  • Methodical in choosing Disruptive technologies to achieve Process Efficiencies, Data Lineage and enhance Customer Experience (RPA, AI & ML)
  • Strong Techno-Functional background to enable effective solution consulting across Business & IT functions. Extensive experience in Integrated service Delivery Models and building Unique Value propositions
  • Professional excellence in building strong relationships with existing customers & expanding customer base and hence increasing sales revenues
  • Actively nurtured and deepened strong rapport with key stakeholders to win confidence, anticipate needs and deliver appropriate solutions
  • Experience in deal structuring by leading contract negotiations, proposal developments, competitive bidding & client retention strategies.
  • Excellent interpersonal, communication, analytical and planning skills with proven capabilities in people management and client relationship management

Overview

19
19
years of professional experience
5
5
Certification

Work History

Principal Solution Architect

ReSource Pro
San Antonio, Texas
08.2020 - 09.2022
  • Development & implementation of comprehensive strategies focusing on one or more specialized disciplines to meet customer needs
  • Creating customized solutions that address prospect’s requirements across people, process, data, and technology along with an executable plan
  • Leading brainstorming sessions to identify gaps and build potential solutions that would address clients’ business problems
  • Interfacing with key customer executives to develop solutions consistent with business needs
  • Assisting with the creation of Target Operating Model
  • Crafting/customizing value propositions & solutions targeted at growth for each customer
  • Work with business units to develop IT strategies and to improve current IT implementations
  • Work with product and delivery teams to develop scalable solutions and products
  • Communicate and consult with clients and internal stakeholders to develop appropriate solutions.
  • Worked closely with customers, internal staff and other stakeholders to determine planning, implementation and integration of system-oriented projects.
  • Defined enterprise processes and best practices and tailored enterprise processes for applications.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Designed and implemented system security and data assurance.
  • Installed, configured, tested and maintained operating systems, application software and system management tools.

Area Sales Director

HCL America
San Antonio, Texas
02.2016 - 07.2019
  • Areas:
  • Perform requirement Analysis on Customers’ business landscape across Product and service lines and identify suitable opportunities to improve by recommending appropriate services
  • Influence Decision makers to procure services or products to solve an identified problem area by presenting new Ideas and Concepts through Proof Of concept
  • Liaise between Customer and service provider by conducting performance review meetings and create action plans
  • Drove efficiency gains in terms of people, process & systems to exceed client expectations
  • Conducted focused weekly pipeline management with Business/Operations
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Managed accounts to retain existing relationships and grow share of business.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
  • Enhanced profitability by developing pipelines utilizing marketing and sales strategies.

Senior Manager

HCL America
New York, NY
07.2013 - 10.2016
  • Evaluated hiring, firing and promotions requests.
  • Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
  • Determined priorities and set policies for [Area].
  • Supervised and directed [Job title]s and [Type] teams to keep projects on-track and tasks prioritized.
  • Led teams focused on [Task] and [Task] to accomplish [Action], surpassing established goals.
  • Oversaw reporting functions to executive leadership.
  • Collaborated with vendors, suppliers and transport carriers.
  • Managed multiple, large-scale projects across [Number] sites.

Process Manager

HCL America
New York
10.2011 - 07.2013
  • Achieved cultural shifts and process change through tenacious determination and interpersonal skills.
  • Responded rapidly to market shifts to make changes to corporate processes.
  • Evaluated impact of process change on overall operation and determined return on investment.
  • Improved efficiency and effectiveness of performance and management of processes across departments.
  • Managed change among staff to achieve buy-in and cooperation and overcome resistance.
  • Promoted change through positive promotion, benefits demonstration and interactive approach.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Directed training and retraining of employees to boost performance and enhance business results.
  • Defined clear targets and objectives and communicated to other team members.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Evaluated employee performance on [Timeframe] basis and conveyed constructive feedback to improve skills.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Optimized processes and supervised [Number] employees.

Associate Process Manager

HCL Bserv
Chennai
02.2010 - 09.2011
  • Improved efficiency and effectiveness of performance and management of processes across departments.
  • Performed data entry operations to update database with customer responses.
  • Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations.
  • Managed change among staff to achieve buy-in and cooperation and overcome resistance.

Team Leader

HCL Bserv
Chennai
01.2007 - 01.2010
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Led team of [Number] members while providing exceptional customer service.
  • Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
  • Implemented new working processes to deliver multiple improvements.
  • Participated in cross-functional team-building activities.
  • Coordinated weekly meetings for internal and external groups.

Mentor

HCL BPO
Chennai
07.2006 - 12.2006
  • Provided guidance and recommended coping mechanisms for youth dealing with difficult issues.
  • Assisted youth with homework assignments, sports and fitness, art and literacy.
  • Maintained strict confidentiality in all situations unless abuse, neglect or threats identified.
  • Planned, developed and implemented strategies to convey information with key decision makers.

Team Member

HCL BPO
Chennai
07.2003 - 06.2006
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Maintained productive, efficient approach to all tasks.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Resolved issues quickly to maintain productivity goals.

Education

Bachelor of Science - Mathematics

The New College
Chennai
05.2002

Skills

  • Business Development
  • Process Improvement
  • Client Relationship Management
  • IT Sales
  • Solution Consulting
  • Project Management
  • Product Implementation
  • Business Operations
  • Team Management
  • Soft Skills
  • Collaborator
  • Communicator
  • Planner
  • Problem Solver
  • Motivational Leader
  • Thinker
  • Roadmap Planning and Prioritization
  • Solution Prototypes
  • Solution Design
  • Technical Documentation and Reporting
  • Team Communication and Collaboration
  • Solution Selling
  • Solution Management
  • Solution Delivery
  • Customer Satisfaction
  • Continuous Improvement
  • Presenting at Conferences
  • Requirements Analysis
  • Solutions Deployment
  • Project Deadlines
  • Design Changes
  • Systems Simulation

Certification

Certified in SQL, Java, and C++ from NIIT Chennai FLMI Level 1 Certification from Life Office Management Association, USA Participated in PMBOK 2 Training through HCL Technologies BEC (Vantage) Certification from Cambridge University Certified Six Sigma Green Belt from HCL Technologies Business Services PRINCE2 Practitioner Professional Scrum Master 1 (PSM 1)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Judge a man by his questions rather than his answers.
Voltaire

Timeline

Principal Solution Architect

ReSource Pro
08.2020 - 09.2022

Area Sales Director

HCL America
02.2016 - 07.2019

Senior Manager

HCL America
07.2013 - 10.2016

Process Manager

HCL America
10.2011 - 07.2013

Associate Process Manager

HCL Bserv
02.2010 - 09.2011

Team Leader

HCL Bserv
01.2007 - 01.2010

Mentor

HCL BPO
07.2006 - 12.2006

Team Member

HCL BPO
07.2003 - 06.2006

Bachelor of Science - Mathematics

The New College

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Sundarraj Aiyappan