Sunday Jamodu
Irving,TX
Summary
Dedicated Enterprise IT Support Specialist specializing in Microsoft ecosystem technologies and financial applications. Skilled in incident management and escalation within ITIL-driven environments, ensuring seamless operational continuity. Proven ability to deliver exceptional customer service while troubleshooting complex technical issues.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Enterprise IT Support service Specialist
Hilltop Holdings Inc.
03.2017 - 05.2026
- Provide enterprise IT support across banking, mortgage, and financial services environments.
- Troubleshot Microsoft technologies, including Windows 10/11, Exchange, Outlook, Active Directory, and device management tools like Intune, ensuring smooth operation of enterprise systems and user access.
- Supported enterprise financial applications, including FIS platforms and RightFax systems, facilitating critical business operations and user productivity.
- Provision and troubleshoot PingID MFA token synchronization and authentication issues.
- Utilize ServiceNow within an ITIL-driven support environment to manage incidents, escalations, service requests, and issue resolution.
- Managed SIEM SOC platforms to aggregate logs and detect threats, ensuring compliance reporting and troubleshooting account lockouts in Active Directory.
- Provided remote and phone-based technical support for desktops, laptops, printers, and Wi-Fi connectivity, resolving issues in enterprise applications and ensuring reliable communication through RightFax and troubleshooting Xmedius delivery failures.
NOC / Network Operations Specialist
CompuCom Systems, Inc.
07.2013 - 03.2017
- Monitored and troubleshot Cisco routers, switches, and POS network devices in enterprise environments to ensure optimal performance.
- Monitored network operations queues and resolved infrastructure incidents in high-volume operational environments.
- Configured and updated network devices using enterprise monitoring and management tools including Voyence, Radius/ACS, Clarify, and Smarts.
- Supported deployment of Cisco routers and switches, including Cisco 2801, 2911, and 2960 series, enhancing network reliability.
- Worked with telecommunications providers to isolate and resolve network transport and connectivity issues.
- Delivered remote technical support to field technicians during network installations and upgrades, facilitating seamless operations.
IT Support Service Specialist Tier II
AT&T
07.2009 - 05.2013
- Delivered phone and remote technical support to customers and field technicians, enhancing user experience and issue resolution.
- Supported Windows and macOS operating systems, Microsoft Office, Outlook, Exchange, and mobile devices.
- Managed Active Directory functions including password resets, account provisioning, and permissions to ensure secure access and compliance.
- Supported VPN connectivity, VoIP, and internet services while maintaining networking technologies like Cisco switches and SonicWALL devices for seamless communication.
- Performed hardware and software troubleshooting for desktops, printers, scanners, and fax devices.
Education
Technical Diploma - Computer Networking and Security
High-Tech Institute
Dallas, TXBachelor of Science - Business Administration
University of Ilorin
Ilorin, NigeriaSkills
- Windows 10/11
- Microsoft 365
- Exchange
- Outlook
- Active Directory
- Intune
- ServiceNow
- ITIL Environment
- Incident Management
- Ticket Escalation
- Account Provisioning
- Deprovisioning MFA/PingID
- VPN Support
- VPN Connectivity
- Mobile Device Support (iOS/Android)
- Remote Support
- Wi-Fi Troubleshooting
- Cisco Routers & Switches
- SonicWALL
- TCP/IP
- DNS
- DHCP
- Microsoft Office Suite
- Group Policy
Certification
- CompTIA Security+ Certification, SY0-701
- Cisco Certified Network Associate (CCNA), 200-301
Technical Skills
Windows 10/11, Microsoft 365, Exchange, Outlook, Intune, Active Directory, Group Policy, VPN Support, Mobile Device Support (iOS/Android), ServiceNow, ITIL Environment, Remote Support, Incident Management, Ticket Escalation, Account Provisioning, Deprovisioning MFA/PingID, FIDO2 Security keys Support, Cisco Routers & Switches, Cisco Webex, TCP/IP, DNS, DHCP, Wi-Fi Troubleshooting, VPN Connectivity, SonicWALL, FIS Applications, RightFax, Microsoft Office Suite, Adobe Creative Cloud, Google Workspace
Timeline
Enterprise IT Support service Specialist
Hilltop Holdings Inc.
03.2017 - 05.2026
NOC / Network Operations Specialist
CompuCom Systems, Inc.
07.2013 - 03.2017
IT Support Service Specialist Tier II
AT&T
07.2009 - 05.2013
Technical Diploma - Computer Networking and Security
High-Tech Institute
Bachelor of Science - Business Administration
University of Ilorin