Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sunday Thang

Lilburn,GA

Summary

Experienced and proactive Flow Process Guide at Amazon Fulfillment Center with over 2 years of hands-on leadership in outbound operations, specializing in labor planning, real-time problem-solving, and cross-functional coordination. Proven success in driving efficiency and productivity by managing staffing through SCC, optimizing workflows, and mentoring associates. Fully aligned with the responsibilities of a Flow Process Assistant and ready to take the next step in leadership.

Overview

6
6
years of professional experience

Work History

Process Guide (Flow & AFEs)

Amazon
Stone Mountain, GA
01.2021 - Current
  • Provided floor leadership during gaps in coverage, stepping into a Process Assistant-level role when needed to guide labor movement and make high-impact decisions.
  • Used SCC to plan and allocate staffing for associates, shifting headcount dynamically based on real-time volume and shift priorities.
  • Directed daily workflow across AFES, Singles, and VRET, ensuring continuous flow of packages and minimizing process gaps.
  • Collaborated closely with RME and IT to escalate and resolve jams, scanner issues, and downtime events.
  • Employed flow visualization tools to monitor and optimize operational workflows, identify bottlenecks, and implement effective solutions.

Plumbing Apprentice

Clarke Plumbing
Atlanta, GA
11.2020 - 12.2022
  • Performed diagnostics, maintenance, and repairs on water lines, drainage systems, and fixtures in both residential and light commercial buildings.
  • Ensured work met all local code requirements by following detailed schematics and safety protocols, reducing re-inspection incidents.
  • Addressed client inquiries professionally and patiently, ensuring clear communication and customer satisfaction.

Telecommunications Technician

Echo24 Inc
Reynoldsburg, OH
09.2019 - 02.2020
  • Installed and tested structured cabling systems including fiber optics, Cat5e/Cat6, and coaxial in high-traffic environments like hospitals and office buildings.
  • Configured and labeled network patch panels, switch ports, and access point placements to support voice/data infrastructure.
  • Prioritized safety and adhere to OSHA's Safety Guidelines throughout all job duties, preventing potential hazards and maintaining a safe working environment.

Education

Certificate - Mechatronic

Ancora Training
Atlanta, GA
07-2024

Certificate - Information Technology

Merit America
Atlanta, GA
09-2023

Skills

SCC Labor Planning & Headcount Management

Outbound Workflow Oversight

Operational Escalation & Root Cause Resolution

Cross-Functional Coordination (IT, RME, AMs)

Associate Coaching, Training & SOP Adherence

Process Standardization & Throughput Optimization

Timeline

Process Guide (Flow & AFEs)

Amazon
01.2021 - Current

Plumbing Apprentice

Clarke Plumbing
11.2020 - 12.2022

Telecommunications Technician

Echo24 Inc
09.2019 - 02.2020

Certificate - Mechatronic

Ancora Training

Certificate - Information Technology

Merit America

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