Sundus Abdullah
Murfreesboro,TN
Summary
Dedicated Daycare Professional with over 10 years of experience supporting children’s emotional, behavioral, developmental, and daily care needs in fast-paced caregiving environments. Skilled in child supervision, behavior guidance, activity planning, family communication, crisis response, and maintaining safety. Experienced in collaborating with parents, caregivers, and community resources to support children’s growth and well-being. Bilingual in English and Arabic with strong communication, organization, and documentation skills.
Overview
9
9
years of professional experience
Work History
Sub Teacher
Universal School
Buffalo, New York
01.2017 - 02.2019
- Provided crisis intervention services to stabilize clients in distress and facilitate recovery.
- Provided crisis intervention and emotional support to clients in distress.
- Coordinated communication between clients and service providers to ensure comprehensive care.
- Assessed client needs and resources to create tailored support plans.
- Ensured that all documentation is completed accurately according to state regulations.
Resident Support Specialist
Best Self Behavioral Health
01.2026 - Current
- Provided behavioral support, monitored routines, and implemented crisis prevention strategies to enhance resident safety and well-being.
- Assist with treatment plan implementation and encourage progress toward recovery and independent living goals.
- Collaborated with multidisciplinary teams to foster a supportive therapeutic environment and improve client outcomes.
- Supported individuals in residential addiction recovery and behavioral health treatment programs through personalized guidance and resources.
Care Manager
Best Self Behavioral Health
04.2023 - Current
- Coordinated care management services for individuals with complex behavioral health and social service needs, ensuring comprehensive support.
- Conducted assessments, developed care plans, and coordinated referrals to connect clients with healthcare and community resources for improved access.
- Delivered crisis support, facilitated discharge planning, and managed transition-of-care services in collaboration with multidisciplinary teams to enhance client outcomes.
- Maintain documentation and care coordination through Netsmart, PSYCKES, ePACES, HEALTHeLINK, MAS, and HHUNY platforms.
Education
B.S. - Engineering
University of Baghdad
Baghdad05-1998
Skills
- Child Supervision
- Behavior Support
- Child Development
- Activity Planning
- Parent Communication
- Crisis Response
- Daily Care
- Documentation
- Recordkeeping
- Teamwork
- Scheduling
- Microsoft Office
- Communication
- Problem-Solving
- Compassion
- Multitasking
- Bilingual (English & Arabic)
Languages
Arabic
Native/ Bilingual
English
Native/ Bilingual
References
Darcie Burms
Senior Care Manager Supervisor, BestSelf Behavioral Health
Phone: (716) 880-6465
Hanan Michael
Senior Care Manager Supervisor, BestSelf Behavioral Health
Phone: (281) 730-4368
Rosa Figueroa
Counselor, BestSelf Behavioral Health
Phone: (716) 462-0188
Timeline
Resident Support Specialist
Best Self Behavioral Health
01.2026 - Current
Care Manager
Best Self Behavioral Health
04.2023 - Current
Sub Teacher
Universal School
01.2017 - 02.2019
B.S. - Engineering
University of Baghdad