Sunehra Salsabil Subha
Upper Darby,USA
Summary
Customer-focused professional with experience in banking, customer service, and operations. Skilled in account servicing, cash handling, problem-solving, and building strong client relationships. Currently pursuing an Associate Degree in Health Information Management and seeking a customer service or operations role where I can contribute to an exceptional client experience.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Relationship Banker
Bank of America
Springfield, Pennsylvania
03.2026 - Current
- Assist clients with account maintenance, digital banking, debit cards, direct deposits, and wire transfers.
- Process deposits, withdrawals, transfers, check cashing, and account servicing while maintaining compliance with bank policies.
- Open checking and savings accounts, identify appropriate banking solutions, and educate clients on financial products and services.
- Build strong customer relationships by providing personalized service, resolving inquiries, and delivering an exceptional client experience.
Front Desk Receptionist
European Wax Center
Bryn Mawr, USA
10.2024 - 02.2026
- Managed appointments, guest check-ins, and payment transactions.
- Educated clients on aftercare products to enhance service experience.
Assistant Manager
Songsan KBBQ
Ardmore, USA
07.2023 - 09.2024
- Oversaw daily operations and trained new staff.
- Implemented health and safety protocols to uphold cleanliness in food preparation areas.
- Supported business growth through service quality.
Front of House Employee
Ajwaa Halal
Upper Darby, USA
01.2023 - 06.2023
- Collaborated with kitchen staff to coordinate timely food service.
- Trained new staff on customer service standards and operational procedures.
Customer Service Representative
City Bank
Dhaka, Bangladesh
09.2021 - 11.2022
- Assisted clients with deposits, withdrawals, loan application and account inquiries.
- Resolved issues by coordinating with internal departments effectively.
- Promoted digital banking services and referred customers to specialists.
Sales Associate
Miniso
Dhaka, Bangladesh
04.2021 - 07.2021
- Operated register, assisted customers with inquiries, and resolved complaints to enhance customer satisfaction.
- Assisted customers, processed transactions efficiently, and organized merchandise for improved shopping experience.
- Maintained store cleanliness and organized merchandise displays for optimal visibility.
- Trained new hires in service and sales techniques to ensure consistent customer engagement.
Education
Healthcare Administration - Health Information Management
Delaware County Community College
Media, PA 01.2023 - 06.2026
Skills
- Banking Operations & Account Servicing
- Customer Service & Relationship Management
- Cash Handling & Transaction Processing
- Digital Banking, POS & CRM Systems
- Data Entry & Record Keeping
- Communication & Teamwork
- Problem-Solving & Multitasking
- Sales Techniques
Timeline
Relationship Banker
Bank of America
03.2026 - Current
Front Desk Receptionist
European Wax Center
10.2024 - 02.2026
Assistant Manager
Songsan KBBQ
07.2023 - 09.2024
Healthcare Administration - Health Information Management
Delaware County Community College
01.2023 - 06.2026
Front of House Employee
Ajwaa Halal
01.2023 - 06.2023
Customer Service Representative
City Bank
09.2021 - 11.2022
Sales Associate
Miniso
04.2021 - 07.2021