SUNG BOK CHO

• Owned and prioritized product backlog.
• Collaborated with development team on renewing Business Process Reengineering(BPR) services and tasks
• Communicated project updates to stakeholders at all levels.
• Coordinated with external vendors to deliver IT project components required for rebuilding BPR infrastructure, i.e., hp servers, U2L, Oracle DB 19c, BXM, logistics related components like BAW, scan solution, etc.

• Product and service design from user's point of view, optimization screen process design from UX point of view
• Directed and led documentation of business requirements, functional specifications and other client deliverables.
• Performed user acceptance test groups with more than 10,000 staff

• Focused teams on developing innovative and cutting-edge approaches at all levels with effective resource allocation and strategic planning.
• Collaborated with management, technical crew members and fellow supervisors to organize efficient site operations and achieve demanding schedule targets.
• Worked closely with organizational leadership, including board of directors, to strategically affect direction of operations.
• Key Projects developed and integrated during period

- BPR for paperless branch

- IMPS(Immediate Payment Service)

- NEFT/RTGS Payment 24/7 Service

- Bill Payment Service

- Debit Card Service Portal

- Banking application, SOL India launch

- App-based online customer onboarding system

- Network infrastructure renewal

- Data localization

- Introduced SIEM infrastructure

• Close cooperation with Vietnam subsidiary, Samsung Electronics software development team, and in-house test team to design and develop mobile payment integrated solution
  • Major projects developed and built during period
  - Shinhan Bank Vietnam and Samsung Pay service, mobile wallet service partnership

• Designed technical service concept and coordinated engineering team for digital banking services for Shinhan Banks operating overseas.
• Conducted market research and competitor analysis to inform search marketing strategies.
• Provided technical leadership for company to effectively steer strategic plans and future projects.
• Key Projects developed and integrated during period

- KMS(Knowledge Management System) for 18 overseas branches and subsidiaries

- Global Digital banking 2.0 project

• Interfaced with cross-functional team of business analysts, developers and technical support professionals to determine comprehensive list of requirement specifications for new applications.
• Implemented new software applications and operating system roll-outs across business enterprise, including mobile I-OS and Google mobile OS.
• Key Projects developed/integrated during period:

- Knowledge Management System for bank staff

- Internet banking service launch for more than 7 countries globally which help them to catch up with digital first trends

- New Global Core Banking System, AITHER

• Built, tested and deployed scalable, highly available and e-banking software products.
• Tested websites and performed troubleshooting prior to deployment.
• Developed object-oriented software, including java , html, javascript and Servlet for use in Internet banking and home page.
• Designed, implemented and monitored web pages and sites for continuous improvement and site renovation with more than 3 times of Internet banking service renewal.
• Launched first generation mobile banking services like:

- S Bank App.

- S House Finder App, called 'S Jib-Sise'

- S Bank Mini App.

- S Bank for i-Pad App.

- Kim Chong Moo, the circle manager App, and more.