SunHyang An
Columbia,MD
Summary
Experienced operations professional with 8 years of expertise and 1 year in strategic planning at Johns Hopkins Howard County Medical Center. Experienced in optimizing workflow efficiency through innovative data solutions, including the implementation of tools like Power BI and SQL server. Skilled in business relations, leadership and data-driven decision-making, seeking to advance as a Healthcare Finance leader.
Overview
9
9
years of professional experience
Work History
Strategic and Planning Specialist
Johns Hopkins Howard County Medical Center
Columbia, MD
06.2024 - Current
- Facilitate specialized project implementation to enhance healthcare effectiveness, throughput, and quality.
- Collaborate with the finance department to develop a Power BI chatbot feature, visualization, enhancing accessibility to critical operational expense reports.
- Streamline data collection and reporting by leveraging SQL coding to pull, integrate, and present EPIC data via Power BI.
- Foster collaboration across cross-functional clinical teams to drive a culture of continuous improvement.
- Play a key role in 10 am ED rounding with providers, identifying trends to reduce avoidable hospitalizations, and enhance patient flow management.
- Monitor key metrics and target bottlenecks that hinder success.
- Perform monthly analysis of first-case on-time rates in IRCV to show lab productivity and volume.
- Direct the planning and successful execution of the 2025 CHNA program, focused on improving overall healthcare outcomes in disadvantaged areas.
- Develop and maintain project timelines, while facilitating stakeholder meetings, for effective coordination of community outreach, ensuring efficient tracking of progress aligned with project goals.
Graduate Teaching Assistant
University of Scranton
Scranton, PA
08.2023 - 05.2024
- Facilitated academic development of biology undergraduates by fostering a productive learning environment.
- Advancing faculty-led research, expanding academic inquiry.
- Ensured the accuracy and integrity of student assessments by maintaining meticulous academic records for laboratory assignments.
- Delivering continuous feedback to students throughout help sessions for improved performance.
Project Manager Assistance
Vet Center
Scranton, PA
12.2023 - 04.2024
- Worked closely with counselors to develop and circulate informative quarterly newsletters, effectively increasing involvement within the local veteran community.
- Employed strategic messaging techniques to promote the organization's offerings through visually appealing designs.
- Collaborated on conceptualizing and executing effective promotional strategies, leading to increased community visibility and outreach.
Assistant Administrator
The Great Valley Cardiology
Scranton, PA
01.2024 - 01.2024
- Developed and implemented a standardized patient scheduling manual, resulting in enhanced time management and increased outpatient traffic.
- Streamlined the patient scheduling process for labs by implementing a uniform manual at 5 GVC clinics with AthenaOne's saved view capability.
- Assisted in optimizing staffing and increasing reimbursements for Commonwealth Health through the Stress Lab relocation project.
Research Assistant
The Institute for Public Policy and Economic Development
Scranton, PA
05.2023 - 08.2023
- Enhanced data integrity for 100 surveys by organizing and verifying information for efficient computer input.
- Conducted research on COVID-19 public health and economic policy, contributing to the update of the organization's 2021 initiatives.
- Collected and analyzed data from various sources to produce a comprehensive Luzern County Housing Report.
PA MEDI Customer Assistant
Daikon Community Services
Scranton, PA
01.2023 - 06.2023
- Provided personalized assistance to Medicare beneficiaries, facilitating access to essential healthcare services through weekly telephonic guidance
- Supported the improvement of healthcare outcomes by delivering customized service recommendations and navigating insurance complexities
- Introduced Pennsylvania's State Health Insurance Program, improving healthcare management for beneficiaries.
Director of Operation
Chung Dahm English Learning Institute
Seoul, South Korea
07.2015 - 07.2022
- Managed team of 25FTE, fostering student success by overseeing daily educational operations for a body of 240 pupils.
- Successfully tripled the retention rate of foreign instructors by conducting recruitment efforts and providing visa sponsorship for 55 native English-speaking instructors.
- Mitigated reimbursement risks, resulting in enhanced financial stability of the institution.
- Restructured teaching approaches, leading to a rise in average student academic grade from B to A.
- Developed a 6-week specialized summer speaking and writing class, resulting in a 7.5% increase in student enrollment and a 4% profit rise.
- Contributed to a 30% increase in customer satisfaction by developing and executing a comprehensive training initiative for newly hired ESL instructors.
- Initiated a Kaizen-influenced Dual Delivery Method (DDM) hybrid class, resulting in an 80% increase in student engagement.
Education
Master of Healthcare Administration -
The University of Scranton
12.2024
Honours Bachelor of Arts - Health Studies And Environmental Studies
University of Toronto
01-2015
Skills
- Healthcare Finance
- Financial Statement
- Healthcare Revenue Cycle
- Epic Hyperspace
- Epic Slicer Dicer
- Cost Accounting
- SQL server
- Project Management
- Coaching
- Organization Skill
- Six Sigma
- ERP System
- Data Visualization
- Power BI
- Tableau
- Lucid Chart
- Microsoft Office
- Athena One
- SAP
- Korean
- Mandarin
Affiliations
- Certified SQL Developer – W3Schools (2024)
- Six Sigma White Belt – Educate 360 (2024)
- HFMA - Student member (2023-Current)
- University of Scranton International Student Club - Mentor (2022-2024)
- University of Scranton ACHE Student Chapter - Director of International and Cultural Relations (2023-2024)
- University of Alabama Birmingham Case Competition - Participant (2023)
- Accounting Relevant Course Work - Audited cost and management accounting courses (2022)
- University of Scranton MHA Case Competition Committee Member (2022)
Timeline
Strategic and Planning Specialist
Johns Hopkins Howard County Medical Center
06.2024 - Current
Assistant Administrator
The Great Valley Cardiology
01.2024 - 01.2024
Project Manager Assistance
Vet Center
12.2023 - 04.2024
Graduate Teaching Assistant
University of Scranton
08.2023 - 05.2024
Research Assistant
The Institute for Public Policy and Economic Development
05.2023 - 08.2023
PA MEDI Customer Assistant
Daikon Community Services
01.2023 - 06.2023
Director of Operation
Chung Dahm English Learning Institute
07.2015 - 07.2022
Master of Healthcare Administration -
The University of Scranton
Honours Bachelor of Arts - Health Studies And Environmental Studies
University of Toronto
Similar Profiles
Ashley RutledgeAshley Rutledge
Registered Nurse, Critical Care at Johns Hopkins Howard County Medical CenterRegistered Nurse, Critical Care at Johns Hopkins Howard County Medical Center
Joshua KoshyJoshua Koshy
Intern at Johns Hopkins Howard County Medical CenterIntern at Johns Hopkins Howard County Medical Center
Kelechi NwokeaforKelechi Nwokeafor
Patient Care Technician at Johns Hopkins Howard County Medical CenterPatient Care Technician at Johns Hopkins Howard County Medical Center
Pamela SullivanPamela Sullivan
First Surgical Assistant at Johns Hopkins Howard County Medical CenterFirst Surgical Assistant at Johns Hopkins Howard County Medical Center
Eric JacksonEric Jackson
Aseptic Manufacturing Team Lead at PiiAseptic Manufacturing Team Lead at Pii