Summary
Overview
Work History
Education
Skills
Certification
Timeline
Key Highlights
Generic

Sunil Godiyal

St. Louis,MO

Summary

Strategic program and transformation leader with 15+ years of experience delivering enterprise-scale initiatives across operations, client services, and technology-enabled platforms. PMP® certified, with strong experience operating within PMO frameworks to drive structured planning, governance, and execution across global teams.

Proven track record leading enterprise implementations, SaaS platform rollouts, and integration-heavy programs involving APIs, CDP ecosystems, and enterprise systems, ensuring alignment between business processes and system capabilities. Managed $20M+ portfolios and led cross-functional teams to deliver complex programs with clear ownership of planning, risk management, testing coordination, and go-live readiness.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Principal Project Manager – Technology & Operations

Picktel Motors Inc.
Ontario, Canada
04.2023 - Current
  • Led definition and execution of enterprise initiatives aligned to business operations, service delivery, and long-term growth strategy, ensuring structured planning, execution cadence, and delivery accountability within a PMO-driven framework
  • Defined and executed the company’s technology and digital enablement roadmap, incorporating ERP-aligned processes and CDP-enabled data flows to support operational scalability and customer engagement
  • Drove cross-functional programs spanning operations, customer experience, and digital platforms, partnering with Product, Sales, Finance, and HR stakeholders to translate business requirements into system-enabled workflows and integrated solutions
  • Streamlined planning and execution through standardized governance, including milestone tracking, risk and dependency management, and executive reporting aligned with PMP-based delivery practices
  • Enabled scalable service delivery and contributed to a $3M revenue increase by aligning API-driven integrations and ERP-relevant operational workflows with logistics and external partners, improving transparency and execution efficiency
  • Managed vendor partnerships, budgets, SOPs, and continuous improvement initiatives to strengthen operational readiness, process standardization, and alignment with enterprise systems and data platforms

Senior Operations Admin (Part Time)

FedEx
St. Louis, MO
11.2025 - Current
  • Provide day-to-day administrative and operational support, including documentation handling, system updates, data validation, and coordination of routine operational requests.
  • Support shipment exception resolution by researching damaged, missing, or mislabeled packages, validating scan history, and completing damage disposition and case closure in accordance with FedEx procedures and compliance guidelines.

Technical Project Manager – PMO

Toluna Canada
Ontario, Canada
07.2022 - 12.2023
  • Led program delivery for enterprise client integrations, aligning API-driven platforms and CDP frameworks with business objectives to support scalable operations across North America
  • Drove implementation and rollout of enterprise platforms, including transition from legacy project management tools to SampleXpress, improving execution efficiency, visibility, and delivery consistency
  • Partnered with Product, Engineering, Sales, and Client Services to translate business and client requirements into system-enabled solutions, ensuring alignment across workflows, integrations, and operational processes
  • Operated within a PMO framework, managing integrated plans, risks, dependencies, and stakeholder communication to support structured delivery across multiple concurrent workstreams
  • Enabled integration of enterprise systems and platforms, including Salesforce and external data providers, ensuring alignment between business processes and system capabilities
  • Supported release planning, testing coordination, and go-live readiness for high-volume, integration-heavy programs, ensuring smooth deployment and operational continuity
  • Delivered API-enabled programs contributing $4M+ in incremental revenue, aligning technical execution with commercial outcomes and client objectives
  • Owned executive reporting, forecasting, and performance tracking through Jira and Confluence, providing transparency into milestones, risks, and delivery health

Associate Director – Program Management & Client Services

Toluna India Pvt. Ltd.
Gurugram, Haryana, India
10.2017 - 07.2022
  • Provided global leadership across multi-continent teams, owning delivery and client operations for enterprise programs generating $20M+ in annual revenue, with accountability for execution quality, stakeholder alignment, and financial outcomes
  • Led end-to-end program and portfolio management across large-scale client initiatives as part of the PMO, establishing governance, delivery cadence, risk management, and escalation frameworks to ensure consistent execution
  • Owned SaaS product and program roadmaps (SampleXpress and TQS), partnering with Product, Engineering, Sales, and Operations to drive quarterly planning, OKR alignment, and prioritized delivery across global teams
  • Drove implementation and global rollout of enterprise platforms, including Monday.com and Salesforce, enabling standardized workflows, improved visibility, and operational consistency across 1500+ and 400+ professionals respectively
  • Aligned system implementations with business processes, ensuring structured adoption and minimal disruption across global teams
  • Acted as a strategic partner to senior stakeholders and global clients, translating business objectives into execution plans while balancing scope, timelines, and commercial priorities
  • Delivered executive dashboards, reporting, and analytics (Power BI) to support leadership decision-making, performance tracking, and program transparency
  • Ensured operational and regulatory compliance across global programs (GDPR, CCPA, ESOMAR), strengthening process discipline and organizational maturity

Team Lead – Client Services & Field Management

Toluna India Pvt. Ltd.
Gurugram, Haryana, India
04.2014 - 09.2017
  • Led day-to-day financial, operational, and client service activities across multiple global verticals, ensuring delivery quality, cost control, and client satisfaction.
  • Built team capability and execution discipline through structured training on billing accuracy, reporting hygiene, project scoping, and process adherence.

Project Manager

Toluna India Pvt. Ltd.
Gurugram, Haryana, India
11.2010 - 03.2014
  • Delivered end-to-end lifecycle management of online research projects for global clients, ensuring scope control, timeline adherence, and quality execution.
  • Built strong domain expertise across sampling strategy, panel capacity management, and survey programming platforms to support reliable and scalable delivery.

Senior Customer Service Executive

HCL Technologies Ltd.
08.2007 - 11.2010
  • Supported British Telecom customers with billing and service inquiries.
  • Logged service requests and coordinated technical issue resolution.

Education

Master of Social Work -

IGNOU
New Delhi, India

B.A. Political Science (Hons) - undefined

University of Delhi
New Delhi, India

Skills

    Program & PMO Leadership
    Program & Portfolio Management, PMO Governance, Executive Stakeholder Management, Integrated Planning, Risk & Dependency Management, Budgeting & Forecasting

    Enterprise Transformation & Operations
    Operating Models, ERP-Aligned Processes, SOP Design, Process Standardization, Operational Readiness, Compliance (GDPR, CCPA, ESOMAR)

    Technology & Systems Delivery
    Enterprise Implementations, SaaS Platforms, System Integrations, API Integrations, Customer Data Platforms (CDP), Salesforce

    Execution & Delivery Excellence
    Release Planning, Testing Coordination (SIT/UAT), Go-Live Readiness, Change Management, Post-Implementation Stabilization

    Tools & Platforms
    Jira, Confluence, MS Project, Smartsheet, Mondaycom, Power BI, Postman, SharePoint, Salesforce, Qualtrics

Certification

Project Management Professionals (PMP®) - PMI

Toronto, Canada

Graduate Certificate in Business Applications of AI (In Progress)
University of Illinois Springfield (UIS)

Timeline

Senior Operations Admin (Part Time)

FedEx
11.2025 - Current

Principal Project Manager – Technology & Operations

Picktel Motors Inc.
04.2023 - Current

Technical Project Manager – PMO

Toluna Canada
07.2022 - 12.2023

Associate Director – Program Management & Client Services

Toluna India Pvt. Ltd.
10.2017 - 07.2022

Team Lead – Client Services & Field Management

Toluna India Pvt. Ltd.
04.2014 - 09.2017

Project Manager

Toluna India Pvt. Ltd.
11.2010 - 03.2014

Senior Customer Service Executive

HCL Technologies Ltd.
08.2007 - 11.2010

B.A. Political Science (Hons) - undefined

University of Delhi

Master of Social Work -

IGNOU

Key Highlights

  • Led global programs managing $20M+ portfolios across cross-functional teams
  • Delivered enterprise platform implementations and SaaS rollouts across 1500+ users
  • Enabled $4M+ revenue through integration-driven program execution
  • Improved CSAT from 63% to 87%, contributing to $5M client growth

Similar Profiles

CREATE PROFILE