Sunil Mangam
Austin,TX
Summary
Experienced Sr. Solution Architect with a demonstrated history of working in the information technology and services industry. Skilled in Modern Endpoint Manager, M365 Compliance and Security, Entra Identity Access, Intune, Configuration Manager (SCCM), Purview, Defender, Sentinel, Defender for Cloud, Microsoft Azure Cloud Infrastructure, Enterprise Mobility + Security, Windows server, Active Directory, PowerShell and Python. Strong consulting professional and am adept at communicating with stakeholders, clients, and different levels of management.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Senior Solution Architect
Core BTS.Inc
01.2018 - Current
- Design, architect and deploy secure cloud/hybrid -based solutions on Microsoft Azure, M365 Endpoint, Configuration Manager, Entra IAM, Active Directory, Windows server, Security and Compliance Solutions.
- Collaboration with enterprise clients to understand their Microsoft 365 Security, MDM Intune endpoint, Microsoft Defender, Configuration Manager, Entra IAM, Active Directory, Microsoft Purview security and compliance needs, business processes, and technical requirements.
- Provide technical leadership and subject matter expertise for cloud platforms, cloud-based system and application security during design and implementation.
- Design and develop defender security and Purview compliance architectures for cloud and cloud/hybrid-based systems.
- Provide consulting and Practice Architecture.
- Develop and maintain cloud security policies and procedures.
- Closely working with stakeholders, project managers, and other technical teams to ensure successful implementations.
- Conduct security assessments and identify vulnerabilities in cloud/hybrid- -based systems.
- Monitor cloud environments for security breaches and respond to security incidents as needed.
- Strong understanding of cloud security principles and technologies, including Identity and Access Management, Data Protection, Network Security, and Governance, Risk and Compliance.
- Experience with cloud security solutions such as Microsoft Sentinel, and M365 Security and Microsoft Purview
- Actively maintaining and acquiring official Microsoft certifications
Lead Consultant Infrastructure Management-US
Infosys
07.2012 - 01.2018
- Upgraded organization from Systems Center Configuration Manager (SCCM) 2007 to ConfigMgr 2012 implementation. Continued maintenance of SCCM 2012 with periodic upgrades through SCCM 2012 R2 CU4.
- Upgraded organization from Systems Center Configuration Manager (SCCM) 2012 R2 to Current Branch 1610 implementation.
- Administrating Domain Controller, GPO, DNS, DHCP, Print & WSUS server.
- Physical and Virtual server builds using HP ILO, DELL DRAC.
- Installation and Configuration of SCCM 2007 / SCCM 2012/ Current Branch 1610 CAS, primary and secondary sites at different locations for Patch management, Software Distribution, Hardware/Software Inventory and Operating System Deployment (OSD) and other features.
- Experienced with managing SCCM 2012 / SCCM 2007 in a multi-site environment including ability to troubleshoot all aspects of SCCM via analyzing log files on both Site server and clients.
- Implemented WSUS/SCCM integration and created a monthly phased patching process. Responsible for managing Microsoft monthly security updates, 3rd party updates software deployment using SCCM 2012/CB 1610.
- Implemented Windows 7 /8.1/10 deployment using SCCM 2012 / MDT 2012 including installation of applications based on business role.
- Developed and distributed a Windows 8.1 tablet for use by mobile executives.
- Managing maintenance tasks and SMS Database backup.
- Administer SQL 2012/2014 Database and SSRS Reports, Writing SQL & WQL Queries.
- Scripted, implemented and tested unattended installation application packages for business and technology products using tools such as AdminStudio/InstallShield and ORCA.
- Develops, maintains and provides ongoing support of Enterprise PC Image.
- Creating complex query-based user and computer collections.
- Perform Software Packaging and distribution, Metering, CI Baseline Software and Hardware Inventory.
- Automated third-party patching using SolarWinds Patch Manager in a diverse geographical environment.
- Deploying and configuring new sites Servers and roles -Administering and Maintaining SCCM infrastructure.
Systems Engineer
NTT Data
11.2008 - 06.2012
- Administrating Domain Controller, GPO, DNS, DHCP, Print & WSUS server.
- Handling the AV update issues, Windows update issue, print server issues.
- Create and configure Virtual Machines, templates, Switches, VM clusters.
- Perform Virtual machine migration activities.
- Perform P2V and V2V conversion activities, troubleshooting ESX hosts and Virtual machine issues.
- Perform Troubleshooting for VMware HA, DRS, VMotion.
- Exchange Server 2007/2010 administration, Problem troubleshooting, Maintaining and analyzing system logs.
- Manage backup policy using VERITAS Net Backup tool for Servers data backup, validate backup policy enforcement using BOCDA.
- Monitor Servers backup report and perform
- Maintaining virus free Network using Symantec endpoint protection Anti-virus Server.
- Adhere ITIL process to deal with incidents, problems, service, and change tickets.
- Installing, configuring and troubleshooting IIS.
- Suggest plan for improvement and standardization of processes.
- Generate and analyze trend of team performance and ticket metrics for internal purpose, Handle monthly review call with client about project metric.
- NOC Monitoring for different types of network devices using monitoring tools like Whatsup Gold, and analyzing the traffic using MRTG, Net flow graphs, troubleshooting circuit and network outages.
- SCCM 2007 Installation and configuration, Windows 7 Desktop deployment using SCCM.
- Deploying windows updates and applications with SCCM.
- Installation of ESXi on HP Blade Serves, Configure Fiber Channel in ESXi for storage provision for VM machines.
- Configuring and Validation VMware HA, DRS, VMotion, Storage Motion using Vcenter 4.0.
- Troubleshooting Virtual Infrastructure Implementation issues.
- Resource Capacity Planning.
Technical Support Analyst
Genpact
10.2006 - 12.2008
- Administrating Windows server infrastructure including Active Directory, DNS, DHCP, Windows updates, GPO, Print and File servers, Network and Firewall devices.
- Administering and Supporting SMS 2003.
- Perform Software Packaging and distribution, Software Metering, Software and Hardware Inventory.
- Design and build entire virtual lab environment infrastructure to provide more working systems for debugging and solving problems.
- Manage and troubleshooting systems in physical and virtual environments.
- Maintain and fine-tune windows server systems for optimum performance and security; migrating or upgrading systems.
- Configure and deploy virtual servers and clients for troubleshooting.
- Respond to tickets, instant messages, and requests for technical assistance from colleagues and executives.
- Interacting with client for system study, requirements gathering, analysis and scoping.
- Debug incidents, escalate and follow through until resolution has been achieved.
- Involved in Network Operations L1 and L2 Support.
- Remotely Monitoring and Managing Customer’s Network.
- Accepting and closing Incident for very High Priority Clients and making follow-up for same.
- Following ITIL process and working for Incident Management & change Management.
- Working in 24/7 Operation and supporting US based clients.
- Escalating the issue to the Higher-Level Engineer before SLA violations & co-ordination with them.
Customer Service Engineer
Tata Business Support Services Limited
07.2005 - 10.2006
- Responsible for providing IT assistance to include application support, hardware and software installation and troubleshooting devices device and driver signing policies.
- Installing and configuring Network Resources such as Printer & Scanners over the network for the users to able to access them.
- Creation and Administration of user accounts and groups.
- Troubleshooting Outlook/Lotus Notes issues like configuring mailboxes.
- Installation of Symantec Antivirus for Clients.
- Creation of Roaming profiles to the users depending on process to which they belong.
- Installing and configuring applications like PC anywhere, Terminal Services client, ACE server, Clarify (LAN & web).
- Desktop maintenance and Troubleshooting.
- Installing VPN software and configuring soft on the laptops.
- Creation of Blackberry Accounts for end users.
- Providing support for Microsoft window 2000 Professional & Workstation Windows XP & 98.
- Troubleshooting problems on Desktops, Laptops and palm Devices.
- Mass Installation, Configuration & Trouble shooting of operating systems.
- Troubleshooting the problem connecting to internet through Dial-up and Broadband Connections.
- Resolved issues with Microsoft Office, email and other applications.
- LAN Maintenance, Hardware Maintenance, OS Troubleshooting.
Education
Master of Science - Computer Science
North American University
Stafford, TexasBachelor of Technology -
Jawaharlal Nehru Technological University
Skills
Microsoft Technologies
Microsoft Azure, Microsoft Intune MDM/MAM, Azure Active Directory, Entra IAM, O365 ATP, Microsoft Defender ,Windows server, Cloud App Security MCAS, Conditional Access, ADFS, Microsoft Entra, Microsoft Purview , SSO, Co-management with SCCM-Intune, Defender for Cloud PowerShell,Python Scripting
Cloud Security:
Microsoft Azure, Intune MDM/MAM, Azure Active Directory, IAM, O365 ATP, Microsoft 365 Defender, Cloud App Security MCAS, Conditional Access, ADFS, Microsoft Entra, Microsoft Microsoft Information Protection, SSO, Co-management with SCCM-Intune, Microsoft Defender Defender for Cloud PowerShell ,Python Scripting,Microsoft Purview, Microsoft Sentinel Data Loss Prevention (DLP)
Certification
Microsoft Certified: Azure Administrator Associate
Microsoft Certified: Cybersecurity Architect Expert
Microsoft Identity and Access Administrator
Microsoft Certified: Information Protection and Compliance Administrator Associate
Microsoft Security Operations Analyst
Microsoft Certified: Azure Security Engineer Associate
Microsoft 365 Identity and Services
Microsoft 365 Security Administration
Microsoft 365 Certified: Endpoint Administrator Associate
Timeline
Senior Solution Architect
Core BTS.Inc
01.2018 - Current
Lead Consultant Infrastructure Management-US
Infosys
07.2012 - 01.2018
Systems Engineer
NTT Data
11.2008 - 06.2012
Technical Support Analyst
Genpact
10.2006 - 12.2008
Customer Service Engineer
Tata Business Support Services Limited
07.2005 - 10.2006
Master of Science - Computer Science
North American University
Bachelor of Technology -
Jawaharlal Nehru Technological University
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