SUNITHA THIMMAIAH
North Brunswick,NJ
Summary
Dynamic Global Business Leader with 25 years of experience in Account Management, Operations, and Business Development across sectors such as Retail, Insurance, Lifesciences, Healthcare, and Technology. Proven track record of steering large-scale programs in North America and APAC, enhancing operational efficiency through strategic outsourcing and digital transformation. Expertise in program management and business strategy has consistently driven exceptional outcomes, leading cross-functional teams of over 1,000 members to support $100 million in revenue. Committed to leveraging extensive industry knowledge to further elevate organizational performance.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Global Account Director
Cognizant Technology Solutions North America
North Brunswick, NJ
01.2024 - Current
- In my current role as Account Director, am responsible for building a trusted partnership with our clients, bringing in the best-in-class solutions and our Partner ecosystem
- Provided tailored solutions to meet client needs.
- Leveraged cutting-edge data platforms, advanced technology stacks, artificial intelligence capabilities and industry knowledge to create impactful business outcomes.
- Resolved CEO's concerns regarding operational costs, customer service quality, and process efficiency.
Engagement Delivery Lead
Cognizant Technology Solutions North America
USA & Canada
01.2021 - 12.2023
- Responsible for Leading Delivery for one of the Leading Insurance Account for Quality Assurance and managing the global team of automation architects & developers, operations management and client relationship management interfacing with SVP and her direct reports
- Regular meeting with Steering Committee, Client and Cognizant management team to present the Program & Practice level progress update
- Facilitates monthly Project Management review to Customer stakeholders the progress, risks, mitigation plan, resource details and delivery execution
- Understand Client’s additional / other business plan and issues
- Execute workshop sessions to demonstrate Cognizant capabilities as a solution to Client’s new / future business plan and issues
- Prepares release level Statement of Work for the development projects with scope, schedule, resources, roles, assumptions and acceptance criteria
Account Manager
Cognizant Technology Solutions North America
01.2017 - 12.2018
- Engagement Manager for Healthcare Engagement for Healthcare Account, which included – New Business, resourcing, cost optimization thru FTE save, Value add’s and Client Management
Delivery Lead
Cognizant Technology Solutions North America
01.2010 - 12.2018
- Insurance Delivery Lead for Robotic process automation and overall Program management for Robotics, which includes – New Business, resourcing, cost optimization thru FTE save , Value add’s and Client Management
- Weekly Sync up calls with CTO/CIO – Meet with Chief Technology Officers and Chief Information Officers to discuss on the progress of Robotic process automation
- Business Reviews and performance review with client executive leadership teams
- Cost optimization thru solution design – Provide Solutions that does not involve too much of integration or application changes needing high effort and timeline
- Driving Efficiency and improve utilization thru Robotics - Build robotic process automation solution and drive utilization to improve utilization and efficiency
Business Development/Program Manager
Cognizant Technology Solutions
Philippines
01.2012 - 12.2017
- Responsible for bringing in new business from all industry verticals from regions across US, EU, Asia – Leading Global Companies in HealthCare, Insurance, Technology, Insurance, Travel & Hospitality, Lifesciences and Retail Consumer Goods
- Instrumental in adding 56+ new logos increasing headcount from 800 in 2012 to 6500 in Nov 2017 and annual revenue from $25 million in 2012 to $ 100 million+ in 2017 in Philippines
- Project Management Activities at Center Level based on Strategic Initiatives of the Center, supporting planning and execution of strategic initiatives for all service lines of business i.e
- Business Process Services, Cognizant Infrastructure Services and IT Services across Verticals
- Develop and Maintain reports for program activities, Growth & Strategic Planning, Critical Task Updates, New Project updates
Operations Manager
Cognizant Technology Solutions
Shanghai, China
01.2011 - 12.2012
- Responsible for operations for Lifesciences Pharmacovigilance account wherein planned, tracked and provided for bringing up a new project in critical to stable and successful delivery stage
- Coordinating between Japan and India and bringing together resolution for issues, brought forth to the team the client expectations and deliverables to be worked upon
Business Development Manager
Cognizant Technology Solutions
Mumbai, India
01.2009 - 12.2010
- Responsible for Bid Management; End to End Client Visit Management; Due Diligence
- Creation of Sales Collaterals, Create consulting frameworks in conjunction with CoEs / SMEs; Point of Views for service offering expansion
Business Development Manager
Tata Consultancy Services
Mumbai, India
01.2008 - 12.2009
- Responsible for Bid Management; End to End Client Visit Management; Due Diligence
- Creation of Sales Collaterals, Create consulting frameworks in conjunction with CoEs / SMEs; Point of Views for service offering expansion
Project Manager
Accenture Services Pvt Ltd
Bangalore, India
01.2004 - 12.2007
- Leading the study teams, guiding, mentoring, supervising, and delegating responsibilities of work to achieve project goals and exceed client expectations
- Conducting training of staff on ICH, GCP, SOP and study related activities, classroom training and one-on-one training for new recruits facilitating certification in Clinical Data Management and also involved in certification and cross certification of Data validation associates and certified data validation associates
Education
PGCRM - Customer Relationship Manager
Symbiosis University
India07-2015
Bachelor of Commerce - Commerce
Bangalore University
India04-1998
Skills
- Strategic Business Planning
- Strategic Business Development
- Client relationship management
- Business Growth Strategies
Certification
- LOMA Certified
- Black Belt Certification
- Digital 101
Accomplishments
- Multiple Industry awards won in the Philippines includes Best Company of the Year, Best Employer of the Year and Best C-Suite
Timeline
Global Account Director
Cognizant Technology Solutions North America
01.2024 - Current
Engagement Delivery Lead
Cognizant Technology Solutions North America
01.2021 - 12.2023
Account Manager
Cognizant Technology Solutions North America
01.2017 - 12.2018
Business Development/Program Manager
Cognizant Technology Solutions
01.2012 - 12.2017
Operations Manager
Cognizant Technology Solutions
01.2011 - 12.2012
Delivery Lead
Cognizant Technology Solutions North America
01.2010 - 12.2018
Business Development Manager
Cognizant Technology Solutions
01.2009 - 12.2010
Business Development Manager
Tata Consultancy Services
01.2008 - 12.2009
Project Manager
Accenture Services Pvt Ltd
01.2004 - 12.2007
- LOMA Certified
- Black Belt Certification
- Digital 101
PGCRM - Customer Relationship Manager
Symbiosis University
Bachelor of Commerce - Commerce
Bangalore University
Similar Profiles
Sangeetha RajkumarSangeetha Rajkumar
Manager – Operations – IDE (NA, LATAM) at Cognizant Technology Solutions, CTSManager – Operations – IDE (NA, LATAM) at Cognizant Technology Solutions, CTS
STEVEN JOHNSONSTEVEN JOHNSON
Quality Control Technician at Moriroku Technology North AmericaQuality Control Technician at Moriroku Technology North America
Anjan Kumar DasAnjan Kumar Das
Infra Dev Specialist at Cognizant Technology SolutionsInfra Dev Specialist at Cognizant Technology Solutions