Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Sunnie Ortiz

Harrison,NJ

Summary

Results-oriented operations manager with expertise in customer service and project management. Strong background in supervising operations and logistics, contributing to increased efficiency and team performance in property management. Known for strategic relationship building and problem-solving abilities that enhance tenant satisfaction. Achievements include successful process improvements leading to timely project completions and high levels of customer satisfaction.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Superintendent

SELA Realty Investments
Harrison, New Jersey
07.2024 - Current
  • Supervised daily operations of residential and commercial properties for optimal performance.
  • Managed maintenance teams to uphold property standards and ensure tenant satisfaction.
  • Conducted regular property assessments to identify maintenance needs and compliance issues.
  • Liaised with contractors and vendors for prompt completion of service requests.
  • Implemented process improvements to enhance efficiency in property management.
  • Oversaw employee productivity to maximize resource use and minimize waste.
  • Planned and coordinated construction activities for timely project completion.
  • Monitored work progress to ensure adherence to building codes and safety regulations.

Operations Manager

Pacific Fine Food Catering
Alameda, California
03.2024 - 07.2024
  • Oversaw daily operations to ensure efficient workflow and resource allocation.
  • Facilitated conflict resolution among team members to maintain a positive work environment.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Formed and sustained strategic relationships with clients.
  • Implemented successful business strategies to increase revenue and target new markets.

Event Management Staff Member

The Brownstone House
Paterson, New Jersey
02.2004 - 07.2022
  • Coordinated event logistics and schedules for various occasions at prominent venue.
  • Managed guest lists to ensure accurate contact information for attendees.
  • Supervised onsite operations, guaranteeing smooth progress of all events.
  • Collaborated with vendors to secure catering, decorations, and equipment.
  • Trained new staff on operational procedures and best practices for events.
  • Conducted post-event evaluations to identify areas for future improvement.
  • Maintained cleanliness and organization of event spaces throughout functions.
  • Resolved issues promptly during events to enhance overall experience.

Customer and Dispatching Service Representative

A&D APPLIANCE
PROSPECT PARK , NJ
05.2019 - 08.2020
  • Managed customer inquiries via phone and email, ensuring timely responses.
  • Coordinated dispatch schedules to optimize service delivery timelines.
  • Processed service requests efficiently using company software.
  • Provided troubleshooting support for appliance-related issues to enhance customer satisfaction.
  • Maintained accurate records of customer interactions and service appointments.
  • Collaborated with technicians to execute effective service strategies.
  • Updated inventory data to ensure parts availability for dispatch needs.
  • Inspected incoming shipments for damages prior to release.

Education

Graduate Certificate 4 YRS - HOLISTIC HEALTH

ALCHEMY TEMPLE
New York, NY
01-2024

Graduate Certificate - CNA

AMG MEDICAL SCHOOL
Paterson, NJ
04-2016

High School Diploma -

Valley View High School
Moreno Valley, CA
06-2000

Skills

  • Customer service excellence
  • Project management
  • Event coordination
  • Team leadership
  • Training and development
  • Conflict resolution

Certification

  • Certified in Holistic Health

Civil official, Priestess, Wedding officiant

CNA

HHA

Languages

Spanish
Native/ Bilingual

Timeline

Superintendent

SELA Realty Investments
07.2024 - Current

Operations Manager

Pacific Fine Food Catering
03.2024 - 07.2024

Customer and Dispatching Service Representative

A&D APPLIANCE
05.2019 - 08.2020

Event Management Staff Member

The Brownstone House
02.2004 - 07.2022

Graduate Certificate 4 YRS - HOLISTIC HEALTH

ALCHEMY TEMPLE

Graduate Certificate - CNA

AMG MEDICAL SCHOOL

High School Diploma -

Valley View High School

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