Sunnie Thallman
Toledo,OH
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Specialist
Owens Corning
Toledo , Ohio
09.2018 - Current
- Addressed customer complaints and mitigated dissatisfaction in a timely manner.
- Processed sales orders.
- Retained knowledge on company products.
- Resolved concerns with products or services to help with retention and drive sales.
- Cross-trained to handle multiple different products such as roofing, insulation, foam etc.
Veterinary Assistant /Receptionist
Reynolds Road Animal Hospital
Toledo, Ohio
05.2018 - 08.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Retained working knowledge on vaccines, medicines, and procedures.
Patient Transporter
Toledo Hospital
Toledo, Ohio
10.2016 - 05.2018
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs and stretchers.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Warmly greeted patients and visitors and made each feel welcome.
- Assisted with lifting and handling patients using appropriate patient safety equipment such as lift swings, stand-up lifts and overhead lifts.
Courtesy Clerk
Kroger
Toledo, Ohio
05.2014 - 08.2016
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Returned unwanted items to correct store locations and restocked shelves.
- Collected shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
- Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
Crew Trainer
McDonald's
Toledo, Ohio
03.2014 - 08.2016
- Taught new team members correct procedures for all areas of operations.
- Trained other employees in customer service, food safety and performance requirements.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Maintained current knowledge of all team position requirements.
Education
No Degree - Surgical Technology
Owens Community College
Perrysburg, OHHigh School Diploma -
Whitmer High School
Toledo, OH01.2016
Skills
- Issue and Complaint Resolution
- Effective Written and Verbal Communication
- Courteous with Strong Service Mindset
- Calm and Professional Under Pressure
- Active Listener
- Literate Computer
Certification
CPR
Timeline
Customer Service Specialist
Owens Corning
09.2018 - Current
Veterinary Assistant /Receptionist
Reynolds Road Animal Hospital
05.2018 - 08.2018
Patient Transporter
Toledo Hospital
10.2016 - 05.2018
Courtesy Clerk
Kroger
05.2014 - 08.2016
Crew Trainer
McDonald's
03.2014 - 08.2016
No Degree - Surgical Technology
Owens Community College
High School Diploma -
Whitmer High School
CPR
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