Sunny Balza
Naples,FL
Summary
Resourceful vice president with several years of results-oriented experience in roofing, construction, operations and production management. Culturally-sensitive and ethical professional with demonstrated success in developing and implementing optimized solutions. Versatile leader recognized for driving results in collaborative, a collaborative, inclusive manner.
Overview
2
2
Languages
5
5
years of post-secondary education
9
9
years of professional experience
Work History
Vice President
iRoof LLC
Naples, FL
04.2020 - 10.2026
- Led company strategy for residential and commercial roofing services at iRoof LLC.
- Directed project planning, scheduling, and cross-functional coordination for roofing operations.
- Oversaw sales support, client proposals, and contract review for roofing services.
- Built vendor relationships for materials, equipment, and subcontractor support.
- Managed budgets, forecasts, and financial planning for iRoof LLC leadership decisions.
- Established safety policies and compliance standards across roofing crews.
- Guided staff performance, coaching, and leadership development for office and field teams.
- Reviewed business processes and improved workflows for roofing administration and service delivery.
- Developed and executed strategic plans to support the vision of the organization.
- Identified problems and implemented solutions to better streamline operations.
- Collaborated with executive team members on major decisions regarding company-wide initiatives.
- Created effective communication strategies between management team members and employees at all levels of the organization.
- Implemented process improvement procedures that resulted in cost savings across the board.
- Provided oversight of all departments in order to ensure smooth operation of daily activities.
- Oversaw human resources functions such as recruitment, employee relations, training and benefits administration.
- Cultivated a culture of collaboration among department heads to facilitate cross-functional project execution.
- Established performance standards for staff members in order to drive productivity levels up.
- Spearheaded efforts to enhance customer service processes while maintaining quality assurance standards.
- Led cross-functional teams to achieve project milestones, ensuring collaboration and efficiency.
- Managed crisis situations, implementing contingency plans to minimize impact on operations.
- Implemented process improvements to increase operational efficiency and reduce costs.
- Implemented customer service excellence standards to enhance client satisfaction and loyalty.
Operations Manager
JR&CO inc.
Fort Myers, Florida
11.2018 - 03.2020
- Oversaw daily operations across JR&CO inc. warehouses, staff, and service workflows.
- Coordinated inventory control, purchasing, and supply tracking for JR&CO inc. teams.
- Developed production schedules and workflow plans for JR&CO inc. operations.
- Monitored quality control standards and resolved process issues within JR&CO inc. facilities.
- Managed vendor communications, service requests, and delivery coordination for JR&CO inc.
- Updated operational records, reports, and internal documentation for JR&CO inc. leadership.
- Led cross-functional meetings to align departments with JR&CO inc. business goals.
- Managed scheduling, training and inventory control.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Responded to information requests from superiors, providing specific documentation.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Collaborated with team leaders on quality audits.
- Created detailed reports on the performance of individual departments within operations.
- Mitigated business risks by working closely with staff members and assessing performance.
- Implemented successful business strategies to increase revenue and target new markets.
- Delegated work to staff, setting priorities and goals.
- Oversaw financial management, budget management, accounting and payroll activities.
Superintendent
JR&CO inc.
Fort Myers, Florida
02.2018 - 11.2018
- Directed roofing operations for residential and commercial projects at iRoof LLC.
- Oversaw budgeting, forecasting, and financial planning across company departments.
- Guided sales strategy and proposal development for roofing services.
Roofing Foreman
JR&CO inc.
Fort Myers, Florida
08.2017 - 02.2018
- Supervised daily crew work across employer job sites and work areas.
- Assigned tasks to workers based on priorities, skills, and safety needs.
- Trained new crew members on employer procedures, tools, and site rules.
- Monitored work quality to meet employer standards and project requirements.
- Enforced safety practices and corrected hazards during active operations.
- Coordinated material flow, equipment use, and work schedules with teams.
- Communicated updates between workers, management, and supporting departments.
- Trained new employees in safety regulations, operational procedures, and company policies.
- Inspected tools, materials, and equipment to ensure quality standards were met.
- Ensured all workers adhered to company policies and procedures.
- Assessed work area conditions for potential hazards or risks.
- Provided guidance, direction, and technical assistance to crew members.
- Maintained daily logs of labor and equipment used on-site.
- Managed sites by focusing on safety, operations and productivity.
- Established expectations and motivated crews to consistently meet or beat goals.
- Checked project details to verify job site materials and equipment.
- Supervised projects to uphold schedule requirements and quality demands.
- Managed inventory levels of supplies necessary for job completion.
- Planned and managed manpower and resource requirements to support project activities.
- Resolved conflicts between workers in a timely manner.
- Tracked and reported units and labor hours prior to submission of timecards.
- Conducted regular performance reviews with crew members.
- Kept production team moving forward for progress in daily site operations.
- Recruited and hired workers, in addition to supervising and monitoring daily performance.
Education
Customs Operation
School of Higher Studies of The National Guard
04.2013 - 08.2013
Bachelor Degree in Military Sciences And Public Administration. - Military
Academy of National Guard
CARACAS, Dtto. Capital 08.2000 - 07.2005
Education Center San Josecito
San Cristobal , TachiraSkills
- Roofing operations
- Construction estimating
- Contract review
- Budget oversight
- Budget forecasting
- Project planning
- Operations management
- Process improvement
- Strategic planning
- Decision-making
- Staff recruitment
- Recruiting and interviewing
- Training and mentoring
- Staff training
- Staff development
- Performance monitoring
- Client relationship building
- Proposal writing
- Customer service
- Problem solving
- Decision-making
- Workforce planning
- Public speaking
- Public speaking
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
References
References available upon request.
Timeline
Vice President
iRoof LLC
04.2020 - 10.2026
Operations Manager
JR&CO inc.
11.2018 - 03.2020
Superintendent
JR&CO inc.
02.2018 - 11.2018
Roofing Foreman
JR&CO inc.
08.2017 - 02.2018
Customs Operation
School of Higher Studies of The National Guard
04.2013 - 08.2013
Bachelor Degree in Military Sciences And Public Administration. - Military
Academy of National Guard
08.2000 - 07.2005
Education Center San Josecito