Sunny Birdsong

• Managed fee collection duties at multiple entrances throughout the season
• Acquired cross-training for assistance at camp ground

• Oversaw gift shop activities at Yellowstone Forever non-profit organization
• Marketed merchandise while providing exceptional customer assistance as needed.
• Promoted membership sales for Yellowstone Forever non-profit group
• Managed sales transactions utilizing cash and credit card methods.
• Processed freight, organized counters and upheld store appearance.

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• Reviewed medical records for accurate coding and compliance with regulations.
• Utilized coding software to assign correct codes to diagnoses and procedures.
• Collaborated with healthcare providers to clarify documentation and coding queries.

• Supervised team members to ensure efficient store operations and customer service.
• Trained new employees on store policies, procedures, and customer interactions.
• Managed inventory levels by organizing stock and conducting regular audits.
• Assisted in merchandising by arranging product displays to enhance visibility.
• Handled customer inquiries and resolved issues to maintain satisfaction levels.