Sunny Calvillo
Oklahoma City,OK
Summary
Accomplished Supervisor of Operations at Lopez Dorada, adept in team leadership and customer service. Excelled in enhancing product quality and team development, achieving high customer satisfaction. Fostered a positive work environment, leveraging conflict resolution skills. Proven track record in improving operational efficiency and productivity.
Overview
10
10
years of professional experience
Work History
Supervisor of Operations
Lopez Dorada
11.2024 - 12.2024
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
Assistant Manager
Lopez Dorada
02.2021 - 11.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Quality Assurance Analyst
Lopez Dorada
08.2014 - 02.2021
- Mentored and coached team members on QA topics and strategies.
- Ensured customer satisfaction by verifying that products met specifications and functioned as intended before release.
- Performed thorough inspections of incoming materials and outgoing products.
- Inspected finished products for overall quality and adherence to [Type] specifications.
- Improved product quality by conducting thorough inspections and identifying defects in the manufacturing process.
Education
High School Diploma -
Frederick High School
Frederick Oklahoma05-1994
Skills
- Team leadership
- Customer service
- Team development
- Conflict resolution
Timeline
Supervisor of Operations
Lopez Dorada
11.2024 - 12.2024
Assistant Manager
Lopez Dorada
02.2021 - 11.2024
Quality Assurance Analyst
Lopez Dorada
08.2014 - 02.2021
High School Diploma -
Frederick High School
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