Sunny CHO
Pike Road,AL
Summary
Effective quality professional bringing proven success in driving continuous improvement initiatives in Quality Engineer roles. Focused and diligent with commitment to fostering corporate mission. Consistently acknowledged for implementing actionable initiative to reduce error rates and optimize company processes.
Overview
18
18
years of professional experience
Work History
Field Quality Engineer
Harman International
2018.08 - Current
- Direct contact point of Harman for Hyundai/Kia North America including quality, investigation, containment, audits, new development and logistic matters
- Evaluated effectiveness of implemented corrective actions using data-driven metrics, driving sustained performance improvements.
- Managed warranty claims process, ensuring prompt resolution of customer concerns while minimizing financial impact on the company.
- Coordinated with global teams to share best practices, contributing to consistent quality improvements throughout the organization.
- Championed a quality read-across, to consistently deliver high-quality products and services.
- Led problem-solving activities to quickly identify and permanently resolve quality and productivity issues at OE site.
Quality Assurance Team Leader/Assistant Manager
Hyundai Power Transformer
2013.08 - 2018.08
- Improved product quality by implementing stringent testing protocols and performance metrics in the QA team.
- Implemented new quality assurance and customer service standards, Re-wrote and Integrated Quality, safety and Environmental management system and trained all departments when new standard released - ISO9001:2015,14001:2015 & OHSAS18001
- Developed and lead the SAP QM module implementation as a Project Manager, Module menu includes NCR, PM/Calibration, Device/Equipment management, Procedure/Document control, Audit management, Final Test history control, Quality trend and cost analysis
- 6 Sigma/Time study on bottleneck processes leading improvement activities reducing quality cost by 30% in a half year.
- Analyzed and coached on lab tests: Oil/Gas Tests, Test Report Preparation, Dissolved Gas Analysis / Moisture Content / Acid Content /Particle Count / Power Factor (Loss tangent) / Voltage Breakdown and Interfacial tension test.
Quality Assurance Specialist
SMART Alabama
2012.01 - 2013.08
- Inspected items and compared against standards to meet regulatory requirements.
- Interpreted test results by comparing to established specifications and control limits
- TS16949 Internal Lead Auditor: Internal audit plan/review and result analysis, Countermeasure verification, Wrote and implement the procedures for new international environmental/safety standards as Task Force Team leader
- Managed outsource/CKD Suppliers: NCR, Countermeasure Analysis, Periodic Inspection, Dimension improvement, Supplier Approval and ISIR
- Prepared key reports: Bi-annual Management Review, CS1000 refutation, Gage/Fixture R&R, K.P.I & Monthly Performance Analysis, charge-back refutation
- Managed Measuring Instrument: In/External Calibration schedule, plan, and certificate management
- Achieved Quality 5 STAR exceeding customer quality standards: Rank No.1 out of 60 HMMA Suppliers.
Mandarin Chinese Teacher
Bolles Preparatory School
2011.01 - 2012.01
- Taught Pre-K~ 9th-grade students Mandarin Chinese Language, Culture, and History.
- Utilized teaching techniques and materials to implement established curriculum goals and objectives.
- Observed and evaluated student academic and social progress by submitting grades and report cards according to established school procedures.
Sales Specialist - Europe Market Team
YG-1 Korea
2006.03 - 2009.05
- Stayed current on industry trends by attending workshops, seminars, reading trade publications; applying newly acquired knowledge into daily activities.
- Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.
- Negotiated favorable contract terms, securing long-term business partnerships with key accounts.
Education
Bachelor of Arts - International Business Management
Incheon National University
Incheon, Korea03.2006
Skills
- CQA(Certified Quality Auditor) by ASQ
- QMS/QLIK Sense 301
- Six Sigma Greenbelt
- APQP, PPAP, FMEA, MSA, RCA
- IATF16949
- Failure Investigation and Analysis
Timeline
Field Quality Engineer
Harman International
2018.08 - Current
Quality Assurance Team Leader/Assistant Manager
Hyundai Power Transformer
2013.08 - 2018.08
Quality Assurance Specialist
SMART Alabama
2012.01 - 2013.08
Mandarin Chinese Teacher
Bolles Preparatory School
2011.01 - 2012.01
Sales Specialist - Europe Market Team
YG-1 Korea
2006.03 - 2009.05
Bachelor of Arts - International Business Management
Incheon National University
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