Caitlyn Coverly
Raleigh,NC
Summary
Motivated and enthusiastic professional with a strong background in customer service, youth instruction, and team leadership. Known for high energy, creativity, and dedication to creating engaging and supportive environments. Skilled in social media content creation, communication, and multitasking in fast-paced settings. Eager to contribute a positive attitude, reliability, and a growth mindset to any team.
Overview
8
8
years of professional experience
Work History
Shift Lead/Team Member, Social Media Manager
Capriotti's Sandwich Shop
West Chester, PA
05.2022 - Current
- Delivered exceptional customer service during high-pressure operations.
- Communicated effectively with customers and team members to enhance collaboration.
- Prepared and restocked ingredients in compliance with health safety standards.
- Processed transactions and handled currency with professionalism.
- Utilized computer systems to take orders and manage transactions efficiently.
- Answered phone inquiries promptly to facilitate order taking and maintain service quality.
- Managed social media presence, creating engaging content based on analytical insights.
Tumbling Instructor
Upper Merion Dance & Gymnastics Center LLC
King of Prussia, PA
09.2023 - 05.2025
- Demonstrated proper tumbling techniques through diverse instructional methods.
- Organized safe, engaging environments for children of all ages using structured lesson plans.
- Prioritized strong communication to foster positive relationships with athletes for optimal performance.
Cheerleading Coach
Tristate Athletics
New Castle, DE
10.2017 - 04.2020
- Taught and choreographed routines in preparation for athletic competition.
- Set individual and team goals for improvement in sport among all athletes by creating practice sessions structured to facilitate continuous accomplishment.
- Monitored and demonstrated safety precautions for all equipment and skills for maximum safe learning.
- Communicated with athletes, parents, and other staff members, demonstrating knowledge, courteousness, and exemplary authoritative behavior.
Education
High school diploma -
Oxford Area High School
Oxford, PA06.2020
Some College (No Degree) - Digital Marketing
West Chester University of Pennsylvania
West Chester, PASkills
- Friendly and professional customer service
- Team supervision and shift coordination
- Tumbling and cheer instruction for all age levels
- Lesson planning and youth coaching
- Social media marketing and content creation
- Basic graphic design
- Tech-savvy and quick to learn new software and tools
- Adaptable in fast-paced environments
- POS systems and transaction processing
- Time management and multitasking
- Cash handling and food safety knowledge
- Strong verbal and written communication
- Highly reliable and organized
- Positive, team-oriented mindset
Personal Information
- Authorized To Work: US for any employer
References
References available upon request.
Timeline
Tumbling Instructor
Upper Merion Dance & Gymnastics Center LLC
09.2023 - 05.2025
Shift Lead/Team Member, Social Media Manager
Capriotti's Sandwich Shop
05.2022 - Current
Cheerleading Coach
Tristate Athletics
10.2017 - 04.2020
High school diploma -
Oxford Area High School
Some College (No Degree) - Digital Marketing
West Chester University of Pennsylvania
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