Sunny Patel
Union,NJ
Summary
Dedicated professional with 10 years of operations and customer intimate experience in the healthcare industries. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
8
8
years of professional experience
Work History
Sr. Manager, National Accounts
HHAeXchange
New York, NY
07.2023 - Current
- Created scalable National Account implementation plan by implementing Monday.com as project management tool.
- Successfully trained and managed team through company's 2 largest National Account Implementation rollouts (summing up to ~$4M ARR currently).
- Provided strong leadership to National Accounts Client Success Manager through multiple company re-organizations.
- Provided "white-glow" service to National Account Clients (ie. creating/presenting QBRs. Successfully trained and managed National Account Client Success Managers.
- Executed appropriate staffing on all National Account Implementations.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Evaluated hiring, firing, and promotions requests.
Manager, National Accounts
HHAeXchange
New York, NY
01.2022 - 07.2023
- Managed 3 largest National Account clients, currently generating $6M ARR.
- Implemented $2.7M National Account ENT Account while also hiring, training and supervising 3 Project Managers.
- Provided business expertise and proactive leadership, motivating highly-productive team and building loyal client relationships through thorough understanding of client needs and indispensable service.
- Planned, created, tested and deployed JIRA National Account - Client Success Dashboard.
- Cross-trained existing employees to maximize team agility and performance. Maximized performance by monitoring daily activities and mentoring team members.
Project Manager/Account Manager, National Accounts
HHAeXchange
New York, NY
01.2020 - 12.2022
- Managed 3 largest National Account accounts (summing up to ~$2M ARR currently) and was their main point of contact. Built and strengthened long-lasting client relationships based on streamlining implementation lifecycle and providing "white-glove" customer service.
- Addressed problems with payroll, billing/accounting, and service delivery to maintain and enhance client satisfaction.
- Managed Implementation projects from procurement to commission.
- Researched and resolved barriers to successful system functionality, improving support and issue resolution.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
Implementation Project Manager
HHAeXchange
New York, NY
08.2018 - 12.2019
- Implemented 20 Small Market Accounts (currently summing up to ~$500K ARR).
- Created new Implementation project plan template for Small Market Accounts. This template was rolled out for entire PMO group to streamline/scale Implementation project plan.
- Outlined work plans, determined resources, wrote timelines, and generated initial budgets as part of project scope determination.
- Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
Project Manager
Remedy Partners
New York, NY
05.2017 - 07.2018
- Act as liaison with Development, Product, Support and QA teams when Reporting resources are requested and provide efficient cross team coordination.
- Gather project objectives, business requirements, deliverables and timelines with Product Directors/Managers.
- Ensure all members of team are following approved SDLC process and continuously find ways to improve our SDLC process to achieve faster time to market.
- Lead Project Manager for Automating Creation of Parallel Environments: to identify gaps in our current IT infrastructure and develop process to automate cloning of our entire IT infrastructure and configurations.
Solutions Analyst
Nthrive
Saddle River, NJ
05.2016 - 07.2017
- Assisted and facilitated both technical/application level issue resolutions in collaborative team approach involving development, product management and implementation as appropriate.
- Led daily stand-up meetings to provide updates on accomplishments, issues, and up-coming activities
related to assigned projects. - Requested/submitted operational and product design enhancements and oversaw its development.
- Maintained/updated documentation for user training sessions.
Education
Bachelor of Arts - Economics
Rutgers, The State University of New Jersey
New Brunswick, NJ10.2015
Skills
- Project management (Monday, SmartSheets, MS Project)
- Account Management (JIRA, Salesforce)
- "White-Glove" Customer Relationship Management
- Exceptional interpersonal communication
- Effective leader
- Staff Development
- Cost Management
- Resource Allocation
- Conflict resolution
- Deadline-oriented
- Strategic Planning
- Account Acquisition
Timeline
Sr. Manager, National Accounts
HHAeXchange
07.2023 - Current
Manager, National Accounts
HHAeXchange
01.2022 - 07.2023
Project Manager/Account Manager, National Accounts
HHAeXchange
01.2020 - 12.2022
Implementation Project Manager
HHAeXchange
08.2018 - 12.2019
Project Manager
Remedy Partners
05.2017 - 07.2018
Solutions Analyst
Nthrive
05.2016 - 07.2017
Bachelor of Arts - Economics
Rutgers, The State University of New Jersey
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