Sunny Pei

· Lead end-to-end enterprise programs under Consumer Group on multiple AI/ML initiative such as Virtual Voice Assistant, Next Best Action and Transcript Automation. Oversee the AI project lifecycle, from requirements gathering, solution design to implementation and post-deployment support.

· Developed and executed AI strategy with Service and Retail Transformation, aligning with business goals and leveraging emerging technologies to drive innovation. Ensure successful delivery within scope, budget, and timeline.

· Influence product feature set and positioning strategies to improve customer experience, reduce churn by crafting customer journeys and process flow, communicating architectural design, user stories, UX wireframes, both end-to-end and performance testing.

· Create and manage executive-to-frontline readiness, strengthening key internal and external partnerships, and establishing interaction points across various incubation and venture efforts within the enterprise.

· Managed and executed new features on Microsoft Iris, explored novel designs of regional and Wide Area (WAN) cloud networks from the ground-up. Developed Iris sales strategy, product vision, roadmap, and marketing solutions.

· Built new sales channels to support EMEA business and specialist training. Partnered with worldwide stakeholders to develop and present readiness content aimed at the support specialist, area lead, and manager communities.

· Shepherded the team through the landing and release process, drove program communications and logistics that relate to the Corporate MYR, Go-To-Market, Sales Academy Community, and Microsoft Sales Experience.

· Interfaced and partnered with a broad base of Senior Leadership Team members and key functional experts, navigated the nuances of relationships and business ownership/authority across an array of functions.

· Built innovative features on Microsoft Teams that help customers configure, manage, and understand users' communication and collaboration experiences. Articulate product scope, ROI, and benefits to various partners across 8 teams in 2 organizations.

· Managed the Developer Portal including apps setup, usage tracking, and acquisition permission and upload, to programmatically govern and manage Apps for third-party users.

· Managed back-end IT Admin tool to power up the flow of conversation like bots, message extensions, and Adaptive Cards. Lead product grooming and sprint planning sessions with the engineering team. Set vision and created detailed and executive plans for end-to-end developer experience.

· Analyzed telemetry, metrics, reporting with Cosmos and SQL, solved data source issues that blocked metric formation; Ran smoke testing of metrics in Interana to have first-hand validation of data quality.

· Managed Global Sales Transformation program with 4 leading Asian teams in driving GST execution. Created 13 area projects schedules, updated issues and risk list. Drove weekly communications between corporate and field teams to surface best practice.

· Addressed customer capacity and fulfillment needs and maintained region health for Azure Cloud Services. Worked with global clients and business partners to answer key business questions, while provided high fidelity analytics profiles to help in faster and accurate decision-making.

· Collaborated with client-side project manager for full CRM Dynamics implementation to support cross-functional teams; solution serviced over 10,000 customers and partners worldwide.

· Worked under high pressure and tight timelines. Took ownership of requirements gathering and business stakeholder alignment. Processed analytical skills and delivered strategic solutions in weekly business reporting.