Sunny Shah
Woodbridge,NJ
Summary
Dynamic and results-driven Product Delivery Manager with over 8 years of experience with a proven track record at Zipari Inc, enhancing client satisfaction by 25% through innovative data analytics and API integration. Expert in Agile methodologies and certified as a Scrum Master and Product Owner, seeking to utilize my skills in a challenging new role focused on data-driven strategies and technical innovation. Specializes in complex problem-solving and operations management, delivering exceptional customer service and product solutions.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Product Delivery Manager, Client Services
Zipari Inc
10.2022 - Current
- Led the client services organization in onboarding Zipari products for the healthcare payer industry, focusing on data-driven product configuration analysis and control.
- Spearheaded the integration of advanced analytics and API solutions, enhancing product capabilities for the organization's largest healthcare client.
- Utilized data analytics to design and build features, resulting in a 30% increase in user engagement and optimized client solutions.
- Guided clients and stakeholders through detailed product overviews and API specifications, improving client satisfaction by 25% through data-driven insights.
- Developed and enforced data standards and guidelines for cross-functional teams, ensuring seamless collaboration with UX, Engineering, and DevOps departments.
- Conducted over 50 product demos, highlighting data integration and API capabilities during client onboarding and integration activities.
Senior Product Delivery Analyst, Client Services
Zipari Inc
10.2019 - 09.2022
- Facilitated SCRUM ceremonies and collaborated with project teams to develop data-driven estimates, project plans, and UX designs for healthcare projects, enhancing decision-making processes.
- Led integration testing with client teams and third-party vendors, focusing on data integrity, API validation, and compliance with industry standards.
- Acted as a liaison between clients and internal teams, coordinating data-focused releases and managing API-based change requests, improving product alignment with client needs.
- Implemented predictive analytics techniques that enabled proactive adjustments to business strategies based on emerging trends.
Sr. Business System Analyst
LongFinch Technology LLC
05.2019 - 12.2021
- Collaborated with software architects and developers to ensure applications met complex data requirements and API integration in the healthcare payer industry.
- Developed comprehensive use cases, business flow, and activity diagrams to support data-driven software development lifecycle and optimize API usage.
- Led demonstrations with product owners and business steering committees, gathering data-focused feedback and input on API-related issues.
Business Systems Analyst
Skynet Computers
05.2015 - 08.2017
- Created scrum artifacts such as Epics, User Stories, and Sprint Backlogs with a strong emphasis on data analysis and API development.
- Prioritized user stories and refined acceptance criteria during backlog grooming sessions, focusing on data-related requirements and API enhancements.
- Assisted in unit, integration, and regression testing, ensuring data accuracy and efficient API performance.
Education
Master of Science - Computer And Information Systems
Pace University
New York, NY05.2019
Bachelor of Science - Computer Engineering Technology
Gujarat Technological University
Ahmedabad, India09.2017
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Project Management
- Operations Management
- Product Management
- Expectation setting
- Contract Management
- Teamwork and Collaboration
- Customer Service
- Computer Skills
Certification
- Certified Scrum Master
- Certified Scrum Product Owner
Technical Skills
Technical Skills
- SDLC Methodology : Agile, Scrum, Waterfall, Lean
- Project Management Tools : Jira, Rally, Confluence, Trello, Asana
- Analytical Tools : MS Office (Word, Excel, PowerPoint), Sumologic, Tableau, SQL Server, Google Analytics, Power BI
- API Tools and Technologies : Postman, RESTful APIs, SOAP, JSON, XML, Swagger, GraphQL
- IDEs/Version Control : Jenkins, Visual Studio, Git, GitHub, Bitbucket
- Development and Scripting : Python, JavaScript, Bash, Shell scripting
- Cloud Platforms : AWS, Azure, Google Cloud Platform
- DevOps Tools : Docker, Kubernetes, CI/CD pipelines, Terraform
- UX/UI Design Tools : Sketch, Figma, Adobe XD, InVision
Timeline
Product Delivery Manager, Client Services
Zipari Inc
10.2022 - Current
Senior Product Delivery Analyst, Client Services
Zipari Inc
10.2019 - 09.2022
Sr. Business System Analyst
LongFinch Technology LLC
05.2019 - 12.2021
Business Systems Analyst
Skynet Computers
05.2015 - 08.2017
Master of Science - Computer And Information Systems
Pace University
Bachelor of Science - Computer Engineering Technology
Gujarat Technological University
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