Sunny Williams, ARM
Summary
Accredited Residential Manager with 5+ years of experience in the multi-family housing industry. Experience with Class A, Class B and single family assets.Proven ability to manage all aspects of property operations, including budgeting, leasing, maintenance, and resident relations. Strong leadership and communication skills, and a commitment to providing excellent customer service.
Relocating from the Austin to Dallas area 09/02/2023.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Property Manager
JCI Residential
Austin, TX
03.2022 - Current
- Managed the day-to-day operations of a 258 Class A Luxury property in Central Austin.
- Developed and implemented annual budgets for property.
- Set rent rates and oversaw collection of rent payments, late fees and other non-rent related fees. co
- Approved invoices and managed petty cash/company credit account including submission of invoices and monthly meeting with assigned accounting team.
- Oversaw the lease enforcement process including renewal review and market analysis.
- Conducted property inspections and maintained the physical condition of the property including capital improvements and vendor changes.
- Supervised a team of 7 maintenance and leasing staff
- Resolved resident complaints and issues in a timely and professional manner including conflict resolution and execution of community policies
- Maintained a high level of resident satisfaction and positive interdepartmental relations.
Portfolio Manager- Single Family
Roofstock
Dallas, TX
03.2021 - 03.2022
- Manage day to day operations for my assigned portfolio of single family homes and townhomes focusing on maximizing profitability and renter satisfaction for clients . Responsible for 300+ single family households in the Austin and San Antonio markets.
- Analyze, streamline, and implement various processes and procedures as well as deliver critical training to incoming coordinators as directed from the Regional Portfolio manager.
- Fulfill, negotiate and implement all contractual terms of said property management agreements for Cloudhouse, Starwood, BLVD, etc. and advise renters on lease terms and related matters such as arbitration of security deposit disputes and all other renter issue resolution needs .
- Monitor and advise clients on market conditions to ensure appropriate rental rates for vacant properties are competitive including completing CMA's and recommending price adjustments. Worked with marketing department to ensure photography completion and posting to marketing websites.
- Partner closely and coordinate with the maintenance division to ensure accuracy of estimates and timely completion of repairs and utility connections.
- Achieve financial objectives by collecting rents; paying bills; forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective action.
Licensed Realtor
Loves Realty
05.2019 - 03.2021
- Brokerage relationship began in Austin and continued upon relocating to the Dallas area in October 2019.
- Prepared market analysis statistics, bid presentation for buyers & sellers, researched listings, set up title searches and home inspections.
- Established positive flow of communication with agents, clients, attorneys, and all personnel involved in closing transactions
- Facilitated the closing process on behalf of the clients and insured that all parts of the contracts were met prior to closing
- Assisted clients with relocation and rentals in addition to buyer's agent duties.
Assistant Property Manager
DMA Companies
09.2017 - 07.2019
- Managed budgets, accounts, delinquency and rent collections including processing payments, delivery of late notices, eviction proceedings, move out inspections and processing final account statements. Responsible for account receivables for 253 unit Class A property.
- Entered renters insurance and created renewal letters
- Prepared and scheduled property viewing, conducted tours, and coordinated resident events.
- Supervised property including resident relations and sat during the Property Manager's absence
Resident Services Coordinator- Multifamily
Northland Investment Corporation
09.2016 - 09.2017
- Responsible for providing exceptional customer service for 1072-unit Class B property and administrative support to the Property Manager.
- Solved grievances and complaints by collaborating with residents.
- Communicated with residents about essential needs, maintenance issues, or resident events
- Coordinated and planned all resident functions and activities, accepted rent payments, processed renewals, and handled resident issues.
Education
High School Diploma -
Creekview High School
Carrollton, TXCertificate - Business Management
UT Austin- Center For Professional Education
Austin, TXSkills
- Management of Financial Resources: Variance, closeout, ROI/NOI, property performance
- Data Analysis: Comparative market analysis, trends and anticipation while maximizing asset value
- Training, supervision and development of staff including leasing and maintenance
- Familiar with start up and stabilized corporate cultures Experience with working on-site and remotely
- Advanced knowledge utilizing property management software: Yardi, Salesforce, LRO, Rentcafe, Realpage, Resman, MRI, BlueMoon, Entrata, Knock, Iloveleasingcom
Certification
Accredited Residential Manager (ARM®)
Institute of Real Estate Management
Issued Dec 2021- No Expiration Date
Credential ID: 06339098
Real Estate Agent
Texas Real Estate Commission
Issued May 2019- February 2024
Credential ID: 722518
Notary Public
The Office of the Texas Secretary of State
Issued August 2018- August 2027
Credential ID: 131679058
Timeline
Property Manager
JCI Residential
03.2022 - Current
Portfolio Manager- Single Family
Roofstock
03.2021 - 03.2022
Licensed Realtor
Loves Realty
05.2019 - 03.2021
Assistant Property Manager
DMA Companies
09.2017 - 07.2019
Resident Services Coordinator- Multifamily
Northland Investment Corporation
09.2016 - 09.2017
High School Diploma -
Creekview High School
Certificate - Business Management
UT Austin- Center For Professional Education