SUNNI
Bartender
Peoria,AZ
Summary
Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
Overview
27
27
years of professional experience
Work History
Bartender
Just Willys
Glendale, Arizona
08.2012 - 03.2024
- Performed opening and closing duties
- Handled and balanced cash drawers, credit card adjustments, and daily deposits.
- Developed and maintained beneficial working relationships with distributors and vendors.
- Built my clientele base and increased sales significantly , with a combination of fairness, honesty, pride and a kind smile.
- Provided drink suggestions to customers based on their preferences.
- Worked as a promoter and coordinator for holidays, events and guest birthdays.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Adhered to state regulations regarding serving alcohol responsibly.
- Completed daily objectives such as stocking ice bins and coolers, maintaining a clean and tidy bar, following all food safety and sanitation standards, washing glassware, changing empty kegs, soft drinks and Co2 tanks etc, ect.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
Bartender
O2 Lounge
Glendale, AZ
08.2012 - 08.2017
- Performed opening and closing duties.
- Balanced daily registers and generated sales reports for management.
- Processed payments accurately and efficiently with POS system.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Greeted customers and provided excellent customer service.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Adhered to state regulations regarding serving alcohol responsibly.
- Trained new bartenders on drink preparation and upselling techniques.
- Planned and coordinated special events to boost customer numbers and profits.
- Effectively multitasked within fast-paced environment.
Sales Associate
Desert Gardens Nursery
Cave Creek, Arizona
03.2004 - 08.2014
- Greeted customers and provided exceptional customer service.
- Maintained cleanliness of store including floors, windows, displays.
- Maintained up-to-date knowledge of store merchandise and policies.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Processed credit card transactions quickly and securely.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Helped customers find specific products, answered questions, and offered product advice.
- Provided accurate information about products, prices and services.
- Handled customer complaints in a professional manner.
General Manager
McOpCo
Glendale, Arizona
12.1996 - 08.2003
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Ensured compliance with local health department regulations regarding food safety standards.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Created a positive work environment by developing team building activities.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Supervised employees through planning, assignments, and direction.
- Administered employee discipline through verbal and written warnings.
Education
Bachelor of Arts - Communication Studies
Arizona State University
Tempe, AZ05-2008
Skills
- Outstanding Guest Service and Hospitality Extraordinaire
- Guest Relations Builder
- Effective and Creative Cocktail Menu Curator
- Brand Awareness Development and Promoter
- Accredited Team Trainer and Manager
- Problem Solution Expert
Timeline
Bartender
Just Willys
08.2012 - 03.2024
Bartender
O2 Lounge
08.2012 - 08.2017
Sales Associate
Desert Gardens Nursery
03.2004 - 08.2014
General Manager
McOpCo
12.1996 - 08.2003
Bachelor of Arts - Communication Studies
Arizona State University