Sunshine Gutierrez
Simi Valley,CA
Summary
Energetic individual dedicated to efficient and effective collaboration between care teams, patients and families. Outgoing professional with collaborative and flexible approach to reaching mutually beneficial resolutions.
Overview
7
7
years of professional experience
Work History
Patient Care Coordinator
The Kryger Institute of Plastic Surgery
Thousand Oaks, CA
01.2021 - Current
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Assisted in the development of care plans tailored to individual patient needs, improving overall health outcomes.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Implemented a more efficient system for managing medical records, resulting in faster access to crucial information during patient visits.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
- Improved overall organization within the office by implementing electronic filing systems for patient records, reducing time-consuming paperwork processes.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Dining Room Manager
Atria Senior Living
Thousand Oaks, CA
06.2019 - 12.2020
- Enhanced customer satisfaction by ensuring timely and efficient service in the dining room.
- Streamlined operations by creating efficient schedules for all dining room staff members.
- Improved overall efficiency by implementing strategic seating plans to maximize table turnover rates.
- Managed inventory and supply ordering, maintaining optimal stock levels to support daily operations.
- Boosted employee morale and retention through effective communication and team-building activities.
- Ensured a clean and safe dining environment by enforcing strict adherence to health and safety regulations.
- Trained new hires on restaurant policies, procedures, and best practices, fostering a culture of excellence within the team.
- Resolved guest complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Conducted regular performance evaluations for staff members, identifying areas for growth and providing constructive feedback.
- Led planning, set up and takedown for special events.
- Motivated staff to perform at peak efficiency and quality.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Assistant Manager
Lola's Peruvian Restaurant
Glendale, CA
04.2017 - 06.2019
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
High School Diploma -
Eagle Rock High School
Los Angeles, CA06.2016
Skills
- Restaurant Management
- EMR Systems
- Healthcare operations
- Administrative supervision
- Appointment Scheduling
- Patient Relations
Timeline
Patient Care Coordinator
The Kryger Institute of Plastic Surgery
01.2021 - Current
Dining Room Manager
Atria Senior Living
06.2019 - 12.2020
Assistant Manager
Lola's Peruvian Restaurant
04.2017 - 06.2019
High School Diploma -
Eagle Rock High School