Sunshine Hughes
St Louis,MO
Summary
Experienced restaurant leader with 4+ years in team supervision, server training, and guest service. Strong in customer care, food safety compliance, and problem solving, with a track record of improving shift productivity and dining room standards. Results-driven restaurant professional with a strong background in shift leadership, staff coaching, and guest issue resolution. Known for attention to detail, calm communication, and high service standards. Ready to support efficient operations and a positive customer experience.
Overview
7
7
years of professional experience
Work History
Supervisor
Black Beat Diner
Saint Charles , MO
12.2025 - Current
- Supported supply order coordination, kept records accurate, and maintained timely deliveries.
- Handled customer complaints quickly, improving dining experience and guest loyalty.
- Checked service quality and helped train staff to maintain high customer care standards.
- Led team shifts, encouraged collaboration, and kept productivity high during peak hours.
- Monitored dining room service to maintain prompt, courteous customer care.
- Checked food safety practices across kitchen and serving areas.
- Trained new staff on menu items, service standards, and opening procedures.
- Managed cash handling, register closeout, and daily till balancing.
- Inspected food presentation, cleanliness, and safety across Black Beat Diner stations.
- Complied with company policies, objectives and communication goals.
Certified Server Trainer
Rainforest Cafe
San Antonio, Texas
11.2024 - 12.2025
- Facilitated comprehensive training sessions to enhance server knowledge and skills.
- Implemented hands-on training techniques to ensure new hires excel in service standards.
- Created engaging training materials to support new server onboarding and development.
- Trained new Rainforest Cafe servers on guest service and dining room standards.
- Demonstrated menu knowledge, allergen details, and daily specials to server trainees.
Shift Leader/Wing Certified Trainer
Buffalo Wild Wings, BWW
San Antonio, Texas
04.2020 - 09.2024
- Oversaw customer interactions to ensure satisfaction and prompt resolution of issues.
- Facilitated effective communication among team members to enhance operational efficiency.
- Implemented service standards that improved overall guest experience and retention rates.
- Supervised front-of-house and back-of-house teams during Buffalo Wild Wings shifts.
- Trained team members on service standards, safety, and guest hospitality.
- Mentored new staff through hands-on training, fostering a supportive learning environment.
- Coordinated opening and closing duties for Buffalo Wild Wings restaurant operations.
- Resolved guest concerns with calm communication and quick problem solving.
- Managed cash handling, POS transactions, and daily reconciliation tasks.
Education
GED -
Waco High School
Waco, TX04-1997
Some College (No Degree) - Business Management/ Communications
DeVry University
San Antonio, TXSkills
- POS systems
- Cash handling
- Food safety compliance
- Customer service
- Clear communication
- Attention to detail
- Problem solving
- Team leadership
- Coaching and mentoring
- Team building
- Guest service
Timeline
Supervisor
Black Beat Diner
12.2025 - Current
Certified Server Trainer
Rainforest Cafe
11.2024 - 12.2025
Shift Leader/Wing Certified Trainer
Buffalo Wild Wings, BWW
04.2020 - 09.2024
GED -
Waco High School
Some College (No Degree) - Business Management/ Communications
DeVry University