ISAIAH SAMBOY
Orlando
Summary
Results-oriented Supervisor with a track record of leading and motivating teams to achieve sales goals. Exceptional customer service skills with a proven ability to resolve issues effectively. Experienced in training new team members on product knowledge and company policies. Proficient in Microsoft and POS systems, with strong problem-solving and negotiation abilities.
Overview
8
8
years of professional experience
Work History
SUPERVISOR
STARBUCKS
Cary
08.2019 - 05.2025
- Led and motivated a team of baristas to achieve sales goals.
- Provided exceptional customer service and resolved customer issues effectively.
- Trained new team members on product knowledge and company policies.
- Greeted customers warmly and offered assistance.
- Helped customers find and select products.
- Developed effective sales strategies to optimize customer satisfaction.
- Collaborated with team members to develop innovative solutions for complex issues.
- Identified opportunities to upsell additional products and services.
- Communicated product features, advantages, and benefits to customers.
- Identified ways to improve efficiency in operations and implemented process changes.
SALES ASSOCIATE
AT&T
Exton
06.2019 - 04.2020
SALES REPRESENTATIVE
FEDEX GROUND
Orlando
06.2018 - 05.2019
FRONT DESK ASSOCIATE & SHUTTLE DRIVER
HOLIDAY INN EXPRESS & SUITES
West Melbourne
01.2018 - 06.2018
- Worked with coworkers to complete tasks.
- Responded quickly to meet customer needs and resolve problems.
- Answered phone professionally and courteously and used proper phone greeting techniques.
- Processed payments with accuracy using cash registers, credit card machines, and Windows systems.
- Developed strong relationships with guests through attentive listening and effective communication.
- Distributed keys, towels and other materials to guests.
- Assisted guests with check-ins and checkouts while providing courteous hospitality service.
SALES ASSOCIATE
FOREVER 21
Orlando
09.2017 - 01.2018
- Stocked and replenished merchandise according to store merchandising layouts.
- Applied problem-solving abilities when resolving customer issues or complaints in a timely manner.
- Demonstrated excellence in customer service and communication skills by providing knowledgeable advice to customers regarding clothing styles, sizes, and colors.
- Utilized knowledge of fashion trends to effectively promote new products and services to customers.
- Maximized sales opportunities by offering additional items that complimented customer selections.
- Demonstrated ability to remain composed under pressure during peak hours of business activity.
Education
Bachelor of Science - Criminal Justice
Valencia College
Orlando, FL12.2025
HIGH SCHOOL DIPLOMA - GENERAL STUDIES
EAST RIVER HIGH SCHOOL
Orlando, FL05.2019
Skills
- Customer Service
- Team Leadership
- Microsoft Systems
- POS Systems
- Problem-Solving
- Sales
- Negotiation
Languages
- English, Fluent
- Latin American Spanish, Beginner
Authorized To Work
US for any employer
Personal Information
Willing To Relocate: Anywhere
Timeline
SUPERVISOR
STARBUCKS
08.2019 - 05.2025
SALES ASSOCIATE
AT&T
06.2019 - 04.2020
SALES REPRESENTATIVE
FEDEX GROUND
06.2018 - 05.2019
FRONT DESK ASSOCIATE & SHUTTLE DRIVER
HOLIDAY INN EXPRESS & SUITES
01.2018 - 06.2018
SALES ASSOCIATE
FOREVER 21
09.2017 - 01.2018
Bachelor of Science - Criminal Justice
Valencia College
HIGH SCHOOL DIPLOMA - GENERAL STUDIES
EAST RIVER HIGH SCHOOL