MARIA WINIECKE
Independence,OR
Summary
Motivational Supervisor with six years of experience monitoring, coordinating and allocating employee efforts to achieve organizational goals. Proven track record with continuous improvement, performance growth and schedule management. Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Supervisor
Car Wash USA Express
Carrollton, TX
10.2021 - 05.2023
- Directed and supervised team of 15 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Planned and managed resources to consistently meet production, quality and cost goals.
- Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
Store Manager
Brookstone Tx
Lewisville, TX
06.2016 - 12.2021
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
Education
High School Diploma -
Denton High School
Denton, TX03-2014
Skills
- Data Analytics
- Staff Management
- Inventory Control
- Operations Management
- Schedule development
- Staff Development
- Business Development
- Project Management
- Customer Service
- Exceptional customer service
- Outstanding customer service
- Customer service-focused
- Customer service excellence
Certification
Certification of phlebotomy
Accomplishments
- starts and strips may 2010
- honored by the special needs home in lewisville tx
Timeline
Supervisor
Car Wash USA Express
10.2021 - 05.2023
Store Manager
Brookstone Tx
06.2016 - 12.2021
High School Diploma -
Denton High School
Similar Profiles
Chelsy ColemanChelsy Coleman
Keyholder Manager at Car Wash USA ExpressKeyholder Manager at Car Wash USA Express
Kaden GriggsKaden Griggs
Car Washer at Car Wash USA ExpressCar Washer at Car Wash USA Express
Myrika WillifordMyrika Williford
Assistant Manager at Car Wash USA ExpressAssistant Manager at Car Wash USA Express
Imelda Vera ManzoImelda Vera Manzo
Waitress Supervisor at Thai Home KitchenWaitress Supervisor at Thai Home Kitchen
Kairaba RoyalKairaba Royal
Co-General Manager at Rafferty's Bar and GrillCo-General Manager at Rafferty's Bar and Grill