Sunshine Juin
Walmart
MIAMI,FL
4
Languages
3
years of professional experience
Adaptable professional with a solid background in asset protection and customer service. Known for strong problem-solving and attention to detail, contributing to safe and efficient operations. Ready to leverage expertise to enhance inventory accuracy and team performance.
Polite and professional receiving associate, successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Work History
Receiving Associate
8 Months- Received and processed incoming shipments, ensuring accuracy and adherence to company standards.
- Organized merchandise in designated areas, optimizing space and accessibility for efficient retrieval.
- Conducted inventory counts to maintain stock accuracy and prevent discrepancies in product availability.
- Collaborated with team members to streamline receiving processes and improve overall efficiency.
- Reduced product damage during the receiving process by carefully handling fragile items and adhering to proper safety protocols.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Communicated with vendors and suppliers to verify timely delivery of goods.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Assisted in training new associates on safety protocols and operational procedures within the receiving department.
- Utilized warehouse management systems to track inventory levels and update records promptly.
- Recorded regular progress and issues with products.
- Increased accuracy in inventory management with meticulous record-keeping of received products, quantities, and associated documentation.
- Minimized errors in shipment documentation with thorough verification of packing slips, invoices, and purchase orders.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Expedited order fulfillment by thoroughly inspecting received goods and swiftly directing items to appropriate storage locations.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Processed required paperwork to expedite handling of shipped and received goods.
- Improve quality of merchandise received.
- Improve performance but 10%
Host
7 Months- Greeted guests warmly, ensuring a positive first impression and seamless dining experience.
- Managed reservations efficiently, optimizing table turnover and enhancing guest satisfaction.
- Coordinated seating arrangements, balancing customer flow during peak hours to minimize wait times.
- Assisted servers by communicating guest needs promptly, fostering teamwork and service excellence.
- Trained new hosts on restaurant protocols and customer service standards, promoting consistency in operations.
- Collaborated with management to develop strategies for improving overall guest experience and retention.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Developed rapport with regular patrons to foster sense of community within establishment.
- Opened and closed seating sections according to volume of guests.
- Seated patrons based on guest preferences and seating availability.
- Improve customer service
- Increase sell by 2%
Asset Protection Associate
1 Year- Monitored merchandise for theft prevention, ensuring compliance with company policies.
- Conducted routine audits of inventory to identify discrepancies and mitigate loss risks.
- Assisted in training new associates on asset protection procedures and safety protocols.
- Collaborated with management to implement strategies for reducing shrinkage across departments.
- Responded promptly to incidents of theft or security breaches, maintaining a safe shopping environment.
- Utilized surveillance systems to monitor store activities and document suspicious behavior effectively.
- Engaged with customers to promote awareness of loss prevention initiatives and enhance security measures.
- Analyzed incident reports to develop insights that informed future asset protection practices.
- Wrote reports outlining activities and results.
- Utilized security systems and CCTV to monitor store activities and detect possible security incidents.
- Collaborated with store management to develop targeted action plans addressing high-risk areas and items.
- Developed strong relationships with local law enforcement agencies, enhancing collaboration efforts in combating retail crime trends within the community.
- Conducted internal investigations, interviewing staff members suspected of theft or misconduct to determine appropriate actions.
- Prevented unauthorized access to sensitive areas by managing key control systems and maintaining strict adherence to security protocols.
- Wrote reports for internal and external crime, burglary, or theft.
- Contacted local authorities and apprehended shoplifters.
- Checked CCTV for evidence of shoplifting.
- Implemented loss prevention strategies and programs to minimize shrinkage.
- Ensured compliance with company policies by auditing operational procedures and providing constructive feedback to improve overall performance.
- Optimized use of security technology by customizing settings to meet specific needs of store.
- Developed and implemented emergency response procedures, significantly improving preparedness for various scenarios.
- Partnered with external security vendors to enhance surveillance and alarm systems, significantly improving store security.
- Coordinated with law enforcement and legal teams on cases of theft and fraud, leading to successful resolution of incidents.
- Improved asset recovery rates with meticulous documentation and tracking of inventory discrepancies.
- Was number one for report
- Improve apprehension by 20%
Cashier
8 Months- Processed customer transactions efficiently using POS systems.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of checkout area to enhance shopping experience.
- Assisted in inventory management by restocking shelves and monitoring product availability.
- Collaborated with team members to ensure smooth daily operations at checkout lanes.
- Handled cash and credit transactions accurately to minimize discrepancies.
- Adapted quickly to new procedures and changes in store policies for operational efficiency.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate cash drawer, ensuring accountability and minimizing discrepancies.
- Assisted in training new cashiers on operational procedures and company policies.
- Collaborated with team members to enhance overall store performance and customer satisfaction.
- Organized merchandise displays to promote sales and improve shopping experience.
- Addressed customer concerns promptly, resolving issues and maintaining strong relationships with patrons.
- Assisted in training new cashiers, sharing best practices and helping them become proficient in their roles.
- Supported promotional activities by informing customers about ongoing sales and discounts.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Decreased shrink in the store
- Increase sales by 5 %
Education
GED
Skills
Warehouse safety
Scheduling
Loading and unloading
Shipping procedures
Microsoft Office Suite
Inventory management
Customer service
Call center customer service
Customer support
Resolving issues
Call center operations
Call control
Customer communications
Communicating with clients
Answering questions
Languages
English
Full Professional
French
Native or Bilingual
Spanish
Professional Working
creole
Native or Bilingual
Interests
Reading
I enjoy helping others and giving back to the community.
I participate in low-impact exercises to strengthen core muscles.
High-Intensity Interval Training
Timeline
Receiving Associate
Walmart
12.2025 - CurrentRead More
Host
Kasa Champet Restaurant
06.2025 - 01.2026Read More
Asset Protection Associate
Walmart
06.2024 - 06.2025Read More
Cashier
Walmart
09.2023 - 05.2024Read More
Miami Dade College
GED
Read More