Sunshine Oberholzer
Chick-Fil-A Restaurant
Birmingham,AL
9
years of professional experience
Work History
Director of Culture
3 Years 9 Months- Collaborated with leadership team to find tangible ways to cultivate a positive work environment, enhancing teamwork and commitment to company mission.
- Organized and facilitated events celebrating staff achievements, boosting morale and reinforcing recognition culture.
- Conducted assessments of workplace culture, monitoring alignment with strategic objectives and identifying areas for improvement.
- Designed and facilitated onboarding and orientation processes for new hires, ensuring a smooth transition into company culture.
Patient Encounter Specialist
7 Months- Coordinated patient scheduling and referrals to enhance patient access to care.
- Confirmed appointments, communicated with patients, and updated patient records.
- Executed insurance verifications to ensure accurate patient coverage and benefits for hospital care.
- Communicated with clinical and administrative teams to clarify missing information and close workflow gaps.
Team Leader
4 Years 4 Months- Supervised daily operations to enhance customer experience and maintain quality standards.
- Monitored performance metrics to pinpoint training needs and streamline operational processes.
- Coordinated team meetings to align goals and improve communication among team members.
- Coached team members to elevate individual performance and foster skill development.
Education
Bachelor of Science - Communications
Associate of Science - Biblical Studies
Skills
Innovative thinking
Creative problem solving
Dispute resolution
Organizational development
Coaching and mentoring
Employee engagement
Onboarding
orientation
and training
Talent Acquisition
Timeline
Director of Culture
Chick-Fil-A Restaurant
01.2023 - CurrentRead More
Patient Encounter Specialist
UAB Medicine
06.2022 - 01.2023Read More
Team Leader
Chick-Fil-A Restaurant
01.2018 - 05.2022Read More
University of The Cumberlands
Bachelor of Science from Communications
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Southeastern University
Associate of Science from Biblical Studies
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