SUNSHINE PENICK
Orchid Orthopedics Solutions LLC
Portland,OR
27
years of professional experience
I have over 20 years of experience in customer service. In those years, I have achieved numerous awards for the work I've accomplished. I strive to exceed expectations while supporting both my colleagues and customers. I thrive on the ability to continue to learn new things and look forward to new challenges.
Experienced with managing customer relationships and resolving client issues. Utilizes strong communication and problem-solving skills to drive customer satisfaction and loyalty. Knowledge of account management principles and strategies, contributing to effective team collaboration and client retention.
Work History
Customer Account Specialist
4 Years 3 Months- Developed and maintained strong relationships with clients to foster loyalty and retention.
- Managed customer account inquiries, ensuring timely resolution and satisfaction.
- Coordinated account updates and changes, streamlining processes for efficiency.
- Analyzed customer feedback to identify trends, driving strategic service improvements.
- Collaborated with cross-functional teams to align customer needs with product offerings effectively.
- Collaborated with team members to improve overall customer service experience.
- Streamlined account management processes for increased efficiency and productivity.
Customer Service/Inside Sales
9 Years 4 Months- Managed customer account records to ensure accuracy and up-to-date information. Recommended products or services based on customer needs and preferences to enhance their experience. Collaborated with multiple external companies to support customer needs and drive mutual success.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Customer Service Manager
13 Years- Develop goals, policies and procedures for multiple branches. Supervise and train a team while focusing on customer satisfaction.
Education
High School Graduate
Skills
Core competencies
Inside Sales
Product Knowledge
Award-winning management
Order Entry
Troubleshooting
Quality Control/Audit Management
Microsoft Word/Excel
Coaching & Training
Award-Winning Manager
Leadership
Collaboration
Reliable
Passionate
Timeline
Customer Account Specialist
Orchid Orthopedics Solutions LLC
05.2022 - CurrentRead More
Customer Service/Inside Sales
PORTLAND PACKAGING
01.2013 - 05.2022Read More
Customer Service Manager
US BANK
01.2000 - 01.2013Read More
University High School
High School Graduate
Read More