Sunshine Rae Chung
Los Angeles,CA
Summary
Intuitively lead, positive, organized and adaptable professional with a proactive mindset. Highly-motivated with desire for growth, new challenges, ability to learn quickly. A talent for adjusting to new environments, working with and contributing to a dynamic team. Dependable and responsible, successful at managing multiple priorities with a positive attitude. Strong work ethic, effective communication skills and exceptional interpersonal skills. Adept at working effectively unsupervised, quickly mastering new skills, devoted to delivering quality work, giving every customer a pleasant and memorable experience. Driven by a passion for continuous learning and successfully navigating change to a synchronized flow.
Overview
18
18
years of professional experience
Work History
Nail Tech/ Fitness & Member Relations Ambassador
HEIMAT
Los Angeles, CA
09.2022 - Current
- Nail tech with 10+ years experience, providing experience forward services in luxury membership based, non-toxic salon
- Tending to high profile clients, curating a comfortable and relaxing environment around hospitality, professionalism and exceptional service execution
- Educating clients on products, trends, intuitively customizing experience based on clients' unique needs
- Developed public relations strategies to influence public opinion or promote ideas, products or services through building customer relationships, rapport and promoting customer engagement
- Mitigate client concerns with empathy, fore-fronted by awareness of company brand/image representation and upholding reputation
- Perform administrative duties including scheduling appointments, taking inventory, making sales
- Created attractive visual displays for new products and current promotions
- Impacted sales results by developing, supporting and executing direct marketing strategies with a personal drive for growth, efficiency and human connection
Owner
The Sun Box
08.2021 - 01.2023
- Private nail studio experience catering to each client's individual needs
- Specializing in custom colors, designs, extensions
- Emphasis on customer experience, preserving integrity and health of nail beds.
- Worked on set/productions in an array of environments, efficient with time constraints and task compartmentalization
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals
- Managed day-to-day business operations
Cook
Kettle Black
Los Angeles, CA
08.2018 - 03.2019
- Worked as a cook executing under pressure during high volume service times (brunch, dinner) 300+ covers, maintaining positive and productive environment and supporting team members
- Communicating effectively and efficiently preparing for service, managing time and keeping a clean work station
- Performed inventory management, implemented efficient waste management practices, reducing overall kitchen waste and promoting sustainability
- Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity
- Accommodating dietary restrictions, knowing how to pivot, improvise and be resourceful
- Assisted in menu planning, crafting seasonal offerings to enhance customer dining experience
Hostess/ Special Events Catering
Kemper Museum of Contemporary Art
01.2016 - 09.2018
- Handling specific and detailed oriented reservations for high profile benefactors
- Setting up for events and serving up to 100+ guests
- Communicating thoroughly, concise and warmly to ensure clarity between guests and event staff
- Prioritizing situations/tasks based on urgency as banquet leader
- Coordinated seating arrangements, logistics, attentive to server/table turnover to optimizing the flow and comfort of guests during peak hours.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting/seating guests, and updating reservation logs simultaneously.
- Supported promotional events by actively engaging with guests and enhancing their experience.
Nail Technician/ Manager
Cici Nail & Spa
02.2008 - 08.2018
- Ensuring quality time management and efficient execution of services through organization of all appointments
- Manage inventory for all nail technicians throughout shop (stocking nail/wash stations, polish supply, etc.)
- Create custom colors and designs per guest basis depending on individual preferences in order to create personal and unique experience
- Host, bartend and serve drinks for all guests
- Ensured clean and sanitary workspace, adhering to industry hygiene standards and practices
- Created a welcoming atmosphere that fostered client loyalty and repeat business.
Education
Licensed Cosmetologist -
Paris II School of Cosmetology
Kansas City, MO01-2012
High School Diploma -
Staley High School
Kansas City, MO05-2010
Skills
- Curious learner, knowledge seeking
- Data/ action driven
- Customer service/ quality assurance
- Conflict resolution/ mediating
- Driven by growth, sustainability and optimization
- Awareness to upholding brand reputation
- Diverse cultural understanding
- Social perceptiveness/ intuitive to client needs
- Hospitality
- Multilingual proficiency
- Calm under pressure
- Dependable and responsible
- Active listening and effective communicator
- Event coordination
- Administrative support
- Detail oriented
Languages
English
Native/ Bilingual
Vietnamese
Native/ Bilingual
Chinese (Cantonese)
Limited
Spanish
Limited
References
References available upon request.
Timeline
Nail Tech/ Fitness & Member Relations Ambassador
HEIMAT
09.2022 - Current
Owner
The Sun Box
08.2021 - 01.2023
Cook
Kettle Black
08.2018 - 03.2019
Hostess/ Special Events Catering
Kemper Museum of Contemporary Art
01.2016 - 09.2018
Nail Technician/ Manager
Cici Nail & Spa
02.2008 - 08.2018
Licensed Cosmetologist -
Paris II School of Cosmetology
High School Diploma -
Staley High School