Sunshine M. Twiss
Hastings,MI
Summary
Dynamic ABO Certified Optician with a proven track record at Rx Optical, excelling in patient education and eyewear fitting. Skilled in managing insurance claims and enhancing patient satisfaction through tailored solutions. Adept at thriving in fast-paced environments while fostering effective communication and collaboration among team members.
Overview
10
10
years of professional experience
1
1
Certification
Work History
ABO Certified Optician
Rx Optical
Hastings, MI
07.2021 - Current
- Performed lens fittings and adjustments to optimize vision correction and enhance user comfort.
- Educated clients on effective eyewear care and maintenance techniques.
- Collaborated with optometrists to analyze and interpret prescriptions for optimal eyewear solutions.
- Directed inventory management of optical products to optimize availability of popular styles and brands.
- Optimized order processing and customer account management through advanced optical software utilization.
- Led training sessions for new staff, focusing on product knowledge, customer service protocols, and operational procedures.
- Elevated patient satisfaction by implementing customized frame fittings and lens recommendations.
- Managed sensitive patient information by ensuring strict adherence to confidentiality protocols and HIPAA regulations.
- Performed precise measurements and adjustments to ensure optimal fit.
- Drove sales growth by effectively demonstrating benefits of various lens options.
- Implemented safety protocols by maintaining a clean and organized work environment.
- Cultivated enhanced team performance through strategic promotion of effective communication between colleagues and management.
- Guided customers in selecting optimal eyewear tailored to individual needs and preferences.
- Guided junior staff in mastering optical retail sales techniques and customer service protocols.
- Partnered with optometrists to streamline patient care processes and elevate service quality.
- Processed claims with vision and medical insurance companies to secure payment for optical services.
- Ensured timely verification and updating of patient records to maintain accurate prescription information.
- Assisted with check-in and check-out processes. Verified patient information for accuracy. Submitted lens orders to fulfill patient needs.
- Maintained accurate records of customer information. Assisted in preparing work payments. Processed insurance claims and collected outstanding balances from customers.
- Modified frames to ensure optimal fit for patient faces using hand tools and heat application.
- Educated patients on effective techniques for contact lens insertion, removal, and cleaning.
- Recommended optional features, including lens coatings and lightweight lenses, to enhance patient satisfaction with eyeglasses.
- Applied advanced expertise in ocular anatomy, physiology, and optics to deliver tailored eyewear solutions.
Lead Teacher, Infant Room
Brite Beginnings Childcare Center
Hastings, MI
07.2019 - 07.2021
- Developed engaging lesson plans to enhance children's cognitive and social skills.
- Implemented classroom management strategies to foster a positive learning environment.
- Coordinated with parents to discuss child development and address concerns.
- Mentored junior teachers on instructional techniques and classroom activities.
Teacher's Assistant, Infant Room
Education Station
Hastings, MI
05.2016 - 07.2019
- Assisted teachers in lesson preparation and classroom management.
- Supported individualized instruction for students with diverse learning needs.
- Organized educational materials and resources for effective lesson delivery.
- Engaged students in hands-on activities to enhance learning experiences.
Education
High School Diploma -
Maple Valley Jr. Sr. High
Vermontville, MINo Degree - Gender Studies
Kellogg Community College
Battle Creek, MISkills
Manging the doctors schedule
Navigating patients Insurance plans
Fitting eyewear to patients
Educating patients about theirs eyes
Answersing phone calls and schedule appointments
Handling patients medical information Mantiaing HIPPA
Able to work in a fast pace work environment
Able to work independently meeting deadline
Accomplishments
Became an ABO certified Optician while working full time and was promoted to lead Eyewear consultant.
Certification
A.B.O.C
Timeline
ABO Certified Optician
Rx Optical
07.2021 - Current
Lead Teacher, Infant Room
Brite Beginnings Childcare Center
07.2019 - 07.2021
Teacher's Assistant, Infant Room
Education Station
05.2016 - 07.2019
High School Diploma -
Maple Valley Jr. Sr. High
No Degree - Gender Studies
Kellogg Community College