Flora Ann Mark
Monrovia,CA
Summary
To obtain a position in which I can utilize my Optical skills, where my progressive years of experience can bring a positive contribution towards the growth and development of the organization. Committed to teamwork and adaptable to evolving client needs. Focused and driven with strong attention to detail.
Overview
21
21
years of professional experience
1
1
Certification
Work History
ABO Certified Optician
Plaza Vision Optometry
12.2019 - Current
- Ensured proper handling of sensitive patient information by diligently maintaining confidentiality and following HIPAA regulations.
- Contributed to increased sales by effectively presenting the benefits of various lens options.
- Troubleshot issues with eyewear fittings or prescriptions, delivering quick resolutions for improved client satisfaction.
- Collaborated with optometrists to ensure seamless care for patients, enhancing overall service quality.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
Licensed Optician/Team Lead
J!NS Eyewear, Santa Anita Mall
11.2016 - 12.2019
- Train and mentor associates
- Assisting patients with frame selection, lens selection and collecting eye measurements
- Blocking and edging stock lenses
- Mounting Zyls, metals and Semi Rimless frames and making sure ready for dispensing
- Check status and notify customers when orders are delayed
- Develop strong relationships with the customers in order to build and maintain a strong client following
Optician/Optical Assistant
Kurata Eyecare Center, Los Angeles
11.2015 - 11.2016
- Scheduled appointments and data entry
- Assisted patients with frame selection and lens selection
- Dispensed contact lens and glasses
- Knowledge of Officemate
- Processed insurance claims to VSP, EyeMed and MESC
- Assisted doctor with patients- patient history, check visual acuity, visual fields testing, and auto refractor
Optician
East West Eye Institute, Los Angeles
12.2004 - 09.2015
- Opened and closed Optical Dept.
- Frame Inventory
- Inspected the accuracy of incoming orders
- Dispensed contact lens and glasses
- Insertion and removal training of new contact lens wearer
- Problem solved any optical issues for the patient or the Doctor
- Assisted patients in frame and lens selection
- Knowledge of CompuLink
- Pulled insurance benefits, explained insurance benefits to the patient and followed up on the claim
Education
Bachelor - Speech Communications
California State University of Los Angeles
01.1998
Associates degree - Speech Communications
Los Angeles Valley College
01.1994
Skills
- Optical dispensing
- Visual acuity testing
- Visual field/ Optos testing
- Lab ordering
- Billing processing
- Appointment scheduling
Certification
- Certified Optician 2017
Timeline
ABO Certified Optician
Plaza Vision Optometry
12.2019 - Current
Licensed Optician/Team Lead
J!NS Eyewear, Santa Anita Mall
11.2016 - 12.2019
Optician/Optical Assistant
Kurata Eyecare Center, Los Angeles
11.2015 - 11.2016
Optician
East West Eye Institute, Los Angeles
12.2004 - 09.2015
Associates degree - Speech Communications
Los Angeles Valley College
Bachelor - Speech Communications
California State University of Los Angeles