Mackenzie Halvorson
Brookings,SD
Summary
Certified optical professional with experience in delivering precise eye wear solutions and exceptional customer service. Strong skills in lens fitting, frame adjustments, and vision assessments. Reliable team player adaptable to changing needs, with focus on achieving optimal results and enhancing patient satisfaction. Known for strong communication skills and a fast learning pace.
Overview
4
4
years of professional experience
1
1
Certification
Work History
ABO Certified Optician
2020 Family Vision
10.2023 - 10.2024
- Performed accurate measurements and adjustments for a comfortable fit, ensuring customer satisfaction.
- Demonstrated proficiency in using optical equipment for precise measurements, ensuring optimal visual outcomes for patients.
- Mentored junior staff members on best practices in optical retail sales, customer service, and technical processes.
- Filed claims with vision insurance companies to garner payment for optical services.
- Performed basic vision testing for new patients.
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
Optician
Walmart
08.2020 - 10.2023
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eye wear to prevent potential errors or dissatisfaction.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Verified and updated patient records promptly to guarantee accurate prescription information.
Skills
- Certified Optician (ABO)
- HIPAA Compliance
- Optical dispensing
- Visual acuity testing
- Ocular measurements
- Lab Ordering
- Lensometry Proficiency
- Insurance Verification
- Frame Repair
- Teamwork and Collaboration
- Problem-solving abilities
- Multitasking Abilities
- Professionalism
- Continuous Improvement
Certification
ABO Certification
Timeline
ABO Certified Optician
2020 Family Vision
10.2023 - 10.2024
Optician
Walmart
08.2020 - 10.2023
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