Mackenzie Halvorson
Brookings,SD
Summary
Diligent Job Title offers proven history of detailed customer engagement and care. Mentors and coaches assistants to perform job tasks and works closely with customers to help select eyewear. Considered valuable team member with good task prioritization and organizational skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
ABO Certified Optician
2020 Family Vision
Brookings, SD
10.2023 - Current
- Performed accurate measurements and adjustments for a comfortable fit, ensuring customer satisfaction.
- Implemented effective strategies for inventory management and loss prevention, minimizing shrinkage and maximizing profit margins.
- Ensured proper handling of sensitive patient information by diligently maintaining confidentiality and following HIPAA regulations.
- Demonstrated proficiency in using optical equipment for precise measurements, ensuring optimal visual outcomes for patients.
- Mentored junior staff members on best practices in optical retail sales, customer service, and technical processes.
- Filed claims with vision insurance companies to garner payment for optical services.
- Performed basic vision testing for new patients.
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
Optician
Walmart
Brookings, SD
08.2020 - 10.2023
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
Education
South Dakota State University
Brookings, SDSkills
- Frame Repair
- HIPAA Compliance
- Optical dispensing
- Visual acuity testing
- Ocular measurements
- Lab Ordering
- Progressive Lens Knowledge
- Lensometry Proficiency
- Insurance Verification
- Product Upselling
- Teamwork and Collaboration
- Problem-solving abilities
- Multitasking Abilities
- Professionalism
- MS Office
- Continuous Improvement
- Certified Optician (ABO)
Certification
ABO Certification
Timeline
ABO Certified Optician
2020 Family Vision
10.2023 - Current
Optician
Walmart
08.2020 - 10.2023
South Dakota State University