Larry Schaeppi
Eagan,MN
Summary
Seasoned manager offering many years of experience and unparalleled dedication to customer satisfaction. Knowledgeable about prescriptions, sales promotions, insurance practices and work order requirements. Successful at building loyal relationships with customers, meeting unique needs and managing dynamic requirements in busy office settings.
Overview
28
28
years of professional experience
Work History
Clinic Manager/ABO Certified Optician
Eye Care Associates PA
Minneapolis, MN
12.1994 - Current
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Calibrated seg heights, vertex and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Established positive relationships with customers and other staff members.
- Provided expert administrative support to meet daily requirements and maximize team productivity.
- Evaluated completed lenses to check compliance with customer specifications and accuracy against orders.
Manager/Optician
St. Paul Eye Clinic
St. Paul, MN
1989 - 1994
- Recruited and hired top performers to add talent and value to department.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
Education
Ophthalmic Technology
Anoka Technical College
Anoka, MNA.B.O. Certification - Optical Technology
Anoka Technical College.
Anoka, MNHigh School Diploma -
Robbinsdale Armstrong Senior High School
Plymouth, MN06.
Skills
- Billing Processing
- Supply and Equipment Ordering
- Prescription Evaluation
- Frame Repair
- Active Listening
- Effective Working Relationships
- Prescription Interpretation
- Administrative Support
- Customer Satisfaction
- Selling Techniques
- Customer Retention
- Store Merchandising
- Cost Control
Accomplishments
keeping the optical profitable by negotiating the best wholesale prices. Hiring and training new employees. Marketing and advertising for the clinic and optical including social media.
Metzler International territory manager. Top three in sales volume.
President Minnesota Opticians Society
President of the Midwest Optical Conference.
Timeline
Clinic Manager/ABO Certified Optician
Eye Care Associates PA
12.1994 - Current
Manager/Optician
St. Paul Eye Clinic
1989 - 1994
Ophthalmic Technology
Anoka Technical College
A.B.O. Certification - Optical Technology
Anoka Technical College.
High School Diploma -
Robbinsdale Armstrong Senior High School
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