Cynthia Arceneaux
RACELAND,LA
Summary
Supportive Certified Optician with 11 years of experience matching people to fashionable eyewear. Maintained tidy store and educated clients on differences between available lenses and frames. Management skills over seeing all employees work ethic and sales. Ordering all inventory meeting with Representatives from frame companies.
Overview
13
13
years of professional experience
Work History
ABO Certified Optician
Advanced Eye Institute
01.2016 - Current
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Established positive relationships with customers and other staff members.
- Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
- Received and submitted cash, credit and check payments.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools and heat.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims and collected balances from customers.
- Educated clients about how to adapt to, wear and care for eyeglasses.
- Assisted clients with selecting optimal frames to meet preferences, fit various facial structures and work with specified prescriptions.
Optical Manager
J.C Penny
02.2015 - 01.2016
- Oversaw optician apprentice program to teach upcoming professionals valuable skills with real-world applications.
- Collaborated with Home office to plan staff schedules and determine hiring needs.
- Interacted with customers to help determine or suggest best products to meet eye wear needs and achieve desired look.
- Enforced HR policies and procedures to continually meet customer expectations and promote store productivity.
- Monitored general store systems, inventory databases, and operations to quickly identify and resolve issues or concerns.
- Supervised and managed opticians using feedback, constructive conversations, and leading daily activities on sales floor.
- Explained prescriptions, optical terminology, and products to customers.
- Boosted team engagement and workplace satisfaction using managerial and motivational skills.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools and heat.
- Discussed optimal lens, coating and frame recommendations with customers to meet individual needs.
- Recorded measurements, adjusted eye wear, and made changes based on customer feedback.
- Checked finished eye wear to maintain optical standards, customer requirements, and special requests.
ABO Certified Optician
Eyecare Specialties
01.2010 - 02.2015
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Established positive relationships with customers and other staff members.
- Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
- Received and submitted cash, credit and check payments.
- Discussed optimal lens, coating and frame recommendations with customers to meet individual needs.
- Adjusted and repaired new and previously purchased frames to satisfy customer demands.
Education
High School Diploma -
Bonnnebel High School
Kenner LaSkills
- Patient Flow
- Billing Processing
- Preliminary Testing
- Frame Repair
- Checking Patient Details
- Eyeglass Fittings
- Optical Needs Assessment
- Selecting Frames
- Contact Lens Demonstration
- Credit Card Transaction Processing
- Electronic Medical Record (EMR) Systems
- Physical and Physiological Measurements
- Frame Adjustments
- Prescription Interpretation
- Customer Satisfaction
Decorating, Interior decorating
I have a small in home business for wreath design
Timeline
ABO Certified Optician
Advanced Eye Institute
01.2016 - Current
Optical Manager
J.C Penny
02.2015 - 01.2016
ABO Certified Optician
Eyecare Specialties
01.2010 - 02.2015
High School Diploma -
Bonnnebel High School
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