Lynnaya Bjorkman
Menomonie,WI
Summary
Certified optician with 26 years of extensive experience in retail and clinical environments. Expertise includes eyewear selection, adjustments, repairs, and comprehensive patient education on lens care. Proven ability to manage high patient volumes while delivering exceptional customer service. Recognized for enhancing patient satisfaction through personalized care and in-depth knowledge of vision solutions.
Overview
26
26
years of professional experience
1
1
Certification
Work History
ABO Certified Optician
Menomonie eye and Optical
Menomonie, WI
08.2022 - Current
- Sustained ABO certification via ongoing education initiatives.
- Kept abreast of lens technology and evolving trends in optical industry.
- Leveraged extensive optical knowledge to strengthen field expertise.
- Managed office functions by multitasking and nurturing patient-staff relationships.
- Diagnosed complex eyeglass prescriptions for accurate measurements and lifestyle fit.
- Performed final inspections on eyewear to ensure compliance with quality benchmarks.
- Fitted and tailored eyewear for enhanced comfort and functionality.
- Coordinated frame inventory management, focusing on purchasing and display organization.
ABO Certified Optician
Kivlin Eye Clinic
Menomonie
05.2012 - 08.2022
- Maintained ABO certification through ongoing education and professional development.
- Applied extensive knowledge to provide expert guidance in optical products.
- Assisted customers in selecting eyewear tailored to unique needs and preferences.
- Managed inventory of eyewear products, ensuring adequate stock levels and timely orders.
- Educated patients on proper lens care and maintenance of eyewear.
- Collaborated with optometrists to verify prescriptions and enhance patient care.
- Trained new staff on optical processes and best practices for customer interactions.
- Instructed patients on the insertion, removal, cleaning, and care of contact lenses.
ABO Certified Optician
Associated Eye Care
Stillwater, Minnesota
06.2000 - 05.2012
- Assisted customers in selecting appropriate eyewear based on individual needs.
- Evaluated prescriptions along with clients' work and personal visual requirements.
- Verified finished lenses ground to prescription specifications.
- Repaired and adjusted frames to meet customer needs.
- Took specific facial measurements, including optical centers of eyes, pupillary distance and temple length.
- Educated clients on proper eyewear care and maintenance techniques.
- Managed inventory, ensuring adequate stock of frames and lenses.
- Maintained a clean and organized optical retail environment for seamless operations.
- Handled customer inquiries and resolved issues related to eyewear services.
Education
2004 -
ABO Certified
06.2026 - 06.2026
Stillwater High School
Stillwater, MinnesotaSkills
- Optical sales expert
- Prescription troubleshooting
- Lensometry and fitting
- Customer relationship management
- Collaboration with optometrists/ophthalmologists
- Patient education and assessment
- Effective communication skills
- Time management and organization
- Frame management and adjustment
- Retail sales strategies
- Quality control processes
- Eyewear styling trends
- Team leadership abilities
- Attention to detail in service
- Order preparation and fulfillment
- Certified optician proficiency
Certification
- ABO certified since 2004
Accomplishments
• Awarded for introduction of high-end frame line to my office and accomplished top sales for the year in my territory
Patient Acquisition Specialist, trusted Optician with a great following
• Rewarded yearly for workmanship, sales finesse and initiating leadership and teamwork throughout my 26 years as an optician
Patient Acquisition Specialist, trusted Optician with a great following
• Rewarded yearly for workmanship, sales finesse and initiating leadership and teamwork throughout my 26 years as an optician
References
References available upon request.
Timeline
2004 -
ABO Certified
06.2026 - 06.2026
ABO Certified Optician
Menomonie eye and Optical
08.2022 - Current
ABO Certified Optician
Kivlin Eye Clinic
05.2012 - 08.2022
ABO Certified Optician
Associated Eye Care
06.2000 - 05.2012
Stillwater High School