Renee' Mitchell
ABO Certified Optician
Bend,OR
Summary
Experienced Optician delivering exceptional service and assistance to patients. Exceeding service expectations by cultivating meaningful individual relationships and addressing patient concerns. Assisting in selecting appropriate eyewear and adjustment of glasses to meet patients needs. Focused and driven with strong attention to detail. Skilled with thorough understanding of eyewear, lenses and ophthalmic products. Assesses individual customer preferences to deliver optimal solutions.
Overview
13
13
years of professional experience
1
1
Certification
Work History
ABO Certified Optician
Lifetime Vision Care
04.2021 - Current
- Conducted comprehensive frame repairs, extending the lifespan of clients'' eyewear investments while minimizing expenses related to replacements or upgrades.
- Assist patients in selecting appropriate eyewear for their needs, enhancing customer experience.
- Contributed to increased sales by effectively presenting the benefits of various lens options.
- Maintained safe, clean and organized environment to increase patient comfort.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Improved patient satisfaction by offering personalized frame fittings and lens recommendations.
- Implemented effective strategies for inventory management and loss prevention, minimizing shrinkage and maximizing profit margins.
- Operated lensometers to orient and mark uncut lenses for eyeglasses.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
- Ensured proper handling of sensitive patient information by diligently maintaining confidentiality and following HIPAA regulations.
- Utilized advanced knowledge of ocular anatomy, physiology and optics to provide proper eyewear.
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Streamlined lab operations by efficiently managing inventory and placing timely orders for optical supplies.
- Organized and detail-oriented with a strong work ethic.
- Troubleshoot issues with eyewear fittings or prescriptions, delivering quick resolutions for improved client satisfaction.
- Perform accurate measurements and adjustments for a comfortable fit, ensuring customer satisfaction.
- Educate patients about how to adapt to, wear, and care for eyeglasses.
- Proved successful working within tight deadlines and a fast-paced environment.
- Aid patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
ABO Certified Optician
Eugene Eye Clinic/Spectacle Shop
03.2017 - 04.2021
- Working in a small private practice Opthalmology Clinic
- Welcoming patients to the shop & assisting with the selection of eyeglass frames compatible with the individual's prescription and personal needs
- Educating the customers about corrective lens options
- Assisting the customers with frame and lens selection by taking appropriate measurements to ensure proper fitting, and adjustment of the eyewear
- Providing guidance and honest feedback about aesthetic and functional frame fit as well as appearance of the customer to assist in making the perfect choice in eyewear
- Perform administrative duties such as tracking inventory and sales, submitting patient insurance information, and performing simple bookkeeping as well as monthly payments to vendors
- Billing and claims to both patient & insurance
- Day to day operations of Optical Dispensary
- Stocking of frame boards and supplies
- Expertise in dispensing & fitting of eyewear
- Troubleshooting eyeglass issues
- Capable of maintaining customer records using excellent organizational and administrative skills
- Minor frame repairs
- Frame buying & Inventory Management
- Checking in jobs daily, verify Rx ordered and notification of patients for pick up
- Working with Surgery schedule and providing eyewear in a timely manner for after cataract surgery.
Optician
Central Oregon Eye Care
07.2015 - 02.2017
- As a traveling Optician for COE I worked primarily Sisters office, but traveled to all locations
- Working with multiple Doctors in a fast paced Optical practice
- Managing daily patient schedule and flow
- Choosing lenses based on Doctor recommendation for patients
- Dilation and frame selection
- Lens measurements for various lens styles
- Ordering frames and lens choices
- Checking in jobs daily, verify Rx ordered and notification of patients for pick up
- Check job status and lab reports for delays
- Inputting lab orders and ordering for multiple insurance companies
- VSP, OHP, Eye Med, Davis Vision and Pacific Community Solutions
- Dispensing, Frame Adjustments, & Minor Repairs.
Dispensing Optician
CUSTOM EYES Dr. Joana Gervais/Dr. Pam Ebert
07.2011 - 07.2015
- Optician duties ~ Pre-testing patients, dispensing Spectacles, Eyeglass repairs & adjustments, lens measuring, place lab orders, assisting patients in frame & lens choice
- Receptionist duties ~Greeting patients with great customer service, Answering multi-lined phone, faxing, copy machine, filing patient charts, collecting payments, inputing patient demographics, scheduling & confirming patient appointments
- Billing Duties~ Verify insurance benefits, request patient referrals and prior authorizations, input insurance payment and distribute to patient account, bill patient monthly accounts, Run age reports
- Additional responsibilities: Manage frame boards, ordering stock, and inventory of frames.
Education
Skills
- Optical Experience
- ABO Certified
- Opthalmology Experience
- Scheduling
- Billing
- Insurance Verification
- Sales
- EMR Systems
Certification
ABO, 05/01/19
Personal Information
Title: ABO Certified Optician
Timeline
ABO Certified Optician
Lifetime Vision Care
04.2021 - Current
ABO Certified Optician
Eugene Eye Clinic/Spectacle Shop
03.2017 - 04.2021
Optician
Central Oregon Eye Care
07.2015 - 02.2017
Dispensing Optician
CUSTOM EYES Dr. Joana Gervais/Dr. Pam Ebert
07.2011 - 07.2015
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